Commitment to Customers

At Prudential, we are fully committed to treating our customers fairly in respect of product development, sales and advisory services as well as customer communications.

As a customer of Prudential, you can be assured that we will endeavor to provide you with:

• Comprehensive explanation on the plans and products proposed to you, so as to enable you to understand their features, benefits, and risks, terms and conditions, and your commitment - before you make your purchase decision;
• Recommendations that are based on your unique financial needs and circumstances - and an analysis of your requirements;
• Regular communications and updates from us so that you are kept informed of developments that affect your policy;
• A commitment to listen to your feedback and respond to your concerns in a fair and timely manner.

We welcome our customers' feedback because we believe that this will enable us to continually enhance our practice of fair dealing and the customer experience at Prudential. If you would like to provide us with feedback, please email customer.service@prudential.com.sg or call 1800 333 0333.