Staff

Your role is to drive the competence development of the Agency force. This will involve the development of competency framework and setting practice standards that in line with or exceed regulatory requirements. You will train Advisers and Agency Leaders to ensure high levels of competency and professionalism are demonstrated by them. You will be involved in projects/task-teams to implement efficiency and regulatory compliance of the advisory sales process.

You should be a Degree holder with at least 1 year's sales experience in the financial services industry and 3 years' Training & Competence (T&C) training or Compliance experience. You should have good public speaking and interpersonal skills.

You will assist to oversee New Business (NB) section and guide the team on NB administrative processes including handling correspondences and liaisons with relevant business units, banking institutions, clinics and vendors, payment authorisations, monitoring and tracking of policies despatch. You are required to advise our distribution channels on matters relating to NB administration, as well as handle queries from our Premier FC line. You will participate in product development and other ad-hoc projects relating to product specifications review, underwriting guidelines and New Business processes involving new products and their enhancements. You will also manage errors and complaints relating to New Business processes, identify process gaps, review and implement improved procedures to meet the prescribed service standards

You should be a Degree holder with at least 4 years of related experience within the financial services or insurance industry. Experience in insurance underwriting will be an added advantage. You must be customer-focused with the ability to communicate well with people at all levels. You should have good supervisory and analytical skills, and be able to adapt to fastpaced and challenging work situations. IT proficiency is a must.

You will assess and approve Life, Health, Medical and Accident claims. You will ensure that claims processing output and reports are accurate, timely and meet compliance requirements. Supervising and guiding a team of claims officers in providing accurate and prompt services to advisers and claimants and assisting the Claims Senior Manager in analysing claims experience, improving workflow and procedures, are your other responsibilities.

You should be a Degree holder with professional qualifications in DLI, HI, and FLMI, ACS, M9 or ALHC equivalent. You should have worked in claims or policy servicing department in a Life insurance company for at least 5 years and be familiar with Claims assessment, administration and maturity and survival benefit payment processes, and be familiar with Medisave Approved integrated medical plan workflow and framework. Those without claims assessment experience but possess senior nursing or medical experience will also be considered. You must be proactive, analytical and a self-starter who enjoys working with people. You should have excellent planning, organising and interpersonal skills and be proficient in MS Office.

You will oversee a team of staff and ensure daily processing operations of DMC & Billing & Collection are performed accurately and within the agreed service level. Complaint & Error Management is one of your main duties. You will carry out business process review and update work process flows/guidelines to ensure they are current & relevant as well as meet Business Continuity Planning requirements. You will also review business requirements, evaluate the impact and make recommendations on how the Operations Team can support business improvement initiatives, drive the implementation of these process improvements by participating and keeping proper documentation of the UAT and meet each project milestone.

You should be a Degree holder with at least 3 years of experience in New Business functions with good knowledge of insurance laws. You must be a self-starter who enjoys working with people. You should also have excellent problem-solving and analytical skills and the ability to adapt to a challenging environment, as well as demonstrated supervisory, excellent planning, organising and interpersonal skills and be proficient in MS Office.

For account management, you will ensure that the account has all the required up-to-date processes. You will resolve deviation requests, consolidate data and prepare management reports and presentation decks for business meetings. For business development, you will drive and develop programs to boost bankers productivity, review incentive schemes to ensure their effectiveness and negotiate remedies when required. You will also drive the development of the business insurance segment.

You should possess the following pre-requisites:

• Ability to define opportunities and identify problems, collects and analyzes data, establish facts and make valid conclusions and recommendations.
• Innovative with the capability to capture macro perspectives but meticulous at the same time
• Insurance Sales experience
• Strong communication and negotiation skills
• Strong problem solving and project management skills
• Demonstrated ability to work as a team and independently

- Conduct system analysis
- Gather and clarify user requirements
- Analyse requirement and work with technical team to design solutions to fulfill user requirements
- Able to document clear technical specification and educate users
- Program and develop system module
- Support user acceptance testings
- System support after deployment to production environment

Requirements
- Life/Asia system knowledge a bonus
- Knowledge of Life Insurance business a bonus
- Minimum diploma in Computer Science or equivalent
- Minimum 2 year of relevant working experience

- Monitor documentation standards for IT delivery
- Measure process compliance
- Measure software quality
- Review multiple UAT/development test environment
- Design test scripts for automation
- Reduce test efforts
- Build test automation strategy
- Review manual testing process and efforts
- Maintain automation test scripts

Requirements
- Possess Life/Asia system knowledge
- Knowledge of Life Insurance business
- Minimum diploma in Computer Science or equivalent
- Minimum 4 yrs of testing experience including manual and automated testing
- Minimum 2 years of experience in implementing/maintaining QA standards and framework
- Minimum 2 years of experience in using auto testing tools and designing test scripts for automation and maintaining automation test scripts

- Develop program as outlined in technical specifications
- Analyse system discrepancies, requirement and implement software system
- Unit testing of customized application software
- Provide technical walkthrough
- Perform query extraction on management reporting etc
- Reduce test efforts

Requirements
- Life/Asia system knowledge and well verse in Smart400 preferred
- Knowledge of Life Insurance business preferred
- Minimum diploma in Computer Science or equivalent
- Minimum 3 years of programming experience in COBOL

Requirements
- Minimum diploma in Computer Science or equivalent
- Minimum 2 years of working experience as Application programmer with exposure to Enterprise Document Presentment services
- Minimum 2 years ofprogramming experience/knowledge in output management system
- Streamserve experience/knowledge is a bonus

You will be responsible for driving the end-to-end IT solutions of the core Life Insurance Administration Systems. This includes managing business units, delivering functional specification to the application development team, managing UAT, and production deployment. In this capacity, you have to ensure the most effective solution is delivered to the business units, meeting their business needs and priorities.

You should be a Degree or Diploma holder in Computing and Information System or equivalent with at least 5 years experience in similar capacity. You should have in-depth knowledge of Life insurance products on AS400 platform and query language. You should possess strong leadership, excellent problem solving skills, positive and proactive working attitude. You should also be a fast learner, be willing to learn new technologies and open to accepting new challenges, responsibility and accountability.