Announcement: Our Customer Service Centre at Marina One will be closed at 12.00pm on 24 January 2020, Friday (In celebration of Chinese New Year).
Our PruCustomer Line (1800 333 0 333) will operate from 8.30am to 1.00pm.

Announcement With effect from 2 January 2020, the operating hours of our Customer Service Centre will be from Mondays to Fridays, 9:00am – 5:30pm (excluding Public Holidays).

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

How to Submit a Claim

Step 1:

Complete the claim form

 

Step 2:

Submit claim form together with supporting documents through your Financial Consultants or at the Customer Service Center. Alternatively, you may mail it to us at:
Prudential Assurance Company Singapore (Pte) Limited
Robinson Road P.O. Box 492 Singapore 900942