CEO Wilf Blackburn's message to Prudential Customers
Thank you for your understanding as we worked to ensure that all affected accounts were fully refunded within 24 hours.
While we cannot undo the anxiety and inconvenience that you must have gone through, we are doing everything possible to make sure this doesn’t happen again.
Additionally, as a sign of our appreciation for your patience and support we would like to extend S$100 to each customer whose GIRO deduction date fell on 24 May 2018. You will receive the amount by 3 June 2018.
We hope this will in some small way express our heartfelt apologies.
We promise to learn from this and to bring you a better experience in the future. Our commitment, as always, is to put you first.
Note: Customers will be contacted through SMS/email/letter regarding the credit of the S$100. Should you have any feedback or concerns, please email: firstname.lastname@example.org