Announcement With effect from 2 January 2020, the operating hours of our Customer Service Centre will be from Mondays to Fridays, 9:00am – 5:30pm (excluding Public Holidays).

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

CEO Wilf Blackburn's message to Prudential Customers


Dear Customers,


Thank you for your understanding as we worked to ensure that all affected accounts were fully refunded within 24 hours. 


While we cannot undo the anxiety and inconvenience that you must have gone through, we are doing everything possible to make sure this doesn’t happen again.


Additionally, as a sign of our appreciation for your patience and support we would like to extend S$100 to each customer whose GIRO deduction date fell on 24 May 2018. You will receive the amount by 3 June 2018.


We hope this will in some small way express our heartfelt apologies.


We promise to learn from this and to bring you a better experience in the future. Our commitment, as always, is to put you first.






Note: Customers will be contacted through SMS/email/letter regarding the credit of the S$100. Should you have any feedback or concerns, please email: