IMPORTANT NOTICE: Your health and well-being is important to us. With increased social distancing measures, starting 23 March, customers who need to visit the Customer Service Centre will need to make an appointment in advance. Please click here to select a date and time for your appointment.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

COVID-19 (CORONAVIRUS DISEASE 2019) Update: Prudential will be conducting temperature checks for guests visiting our customer centres and offices. Our PRUPanel Connect Concierge services in Raffles Hospital and Mount Alvernia Hospital have also been temporarily suspended until further notice.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Medical Insurance

PRUShield - Integrated Shield Plan

Be protected from unforeseen medical expenses with our suite of PRUShield and Supplementary plans.

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What is PRUShield?

  • Private health insurance that provides additional coverage to complement MediShield Life
  • A plan with a choice of private or public hospitals, ward classes and doctors. Visit premiums
  • A plan that ensures extensive medical coverage and protection for foreigners as Singapore becomes your home
We’ve got you covered

Our PRUShield Plan covers hospital admissions, and pre- and post-hospitalisation medical costs related to the COVID-19 (CORONAVIRUS DISEASE 2019), subject to the terms and conditions of your plan. If you have questions on your plan, you can speak to your Financial Consultant or call our PRUCustomer Line at 1800 333 0 333 for assistance.

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Key Benefits

Add supplementary benefits to enhance your coverage

Complement your PRUShield with a supplementary plan to enjoy up to 95% coverage4.

Customer Reviews

Here are some reviews written by our insurance customers after having experienced our services.

Seamless and convenient, no need for upfront payment. Our claims were automatically submitted to Prudential.

Claims Decision
JAN 6, 2020

All staffs are very friendly and offered very fast service. The Counter staff was very patient and guided me through every step.

Claims Submission
JAN 14, 2020

He was very clear in explaining the details, why we should get specific insurance policies. He was also very relatable and was always available to meet at our convenient timings.

Agency Sales
JAN 3, 2020


1If the life assured is a Singaporean or Permanent Resident (PR) of Singapore, PRUShield is available as an Integrated Shield Plan made up of MediShield Life provided by the Central Provident Fund Board (CPFB), and an additional private insurance provided by Prudential. If the life assured is a foreigner with Eligible Valid Pass, PRUshield is NOT available as Integrated Shield Plan. Please refer to the PRUShield Product Summary for the definition of an Eligible Valid Pass.

2Premiums paid through Medisave are subject to Medisave withdrawal limits. Please refer to the Ministry of Health's website at for details.

3This benefit is only applicable to PRUShield Premier and PRUShield Plus purchased under standard terms. It allows the life assured to buy a new plan up to the stipulated sum assured upon significant events in life without underwriting. The significant events include marriage, divorce, parenthood, adoption of a child through legal means, death of a spouse, marriage of the children and children entering primary or secondary school.

4Only applicable for PRUShield Premier and PRUShield Plus.

5Refers to Prudential’s portion of the Integrated Shield Plan (IP) premium.

Additional Notes

For planned overseas medical treatment under PRUShield, referrals must be obtained from any of the following healthcare providers:

  • Health Management International (HMI);
  • or Parkway Holdings Pte Ltd

The list is subject to any change made on the covered healthcare providers for approved overseas hospitalisation by Medisave and we reserve the right to review and change such list as required from time to time.

PRUShield is a yearly renewable plan. Prudential guarantees lifetime coverage for PRUShield.

You are recommended to read the product summary and seek advice from a qualified Prudential Financial Consultant for a financial analysis before purchasing a policy suitable to meet your needs. Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs.

Premiums are not guaranteed and may be adjusted based on future claims experience. Prudential serves the right to vary premiums at any time by giving 30 days’ written notice to the policyowner before doing so. Premium rates will be based on age next birthday (for first premium) on cover start date and each policy anniversary date (for renewable premium).

The information on this website is for reference only and is not a contract of insurance. Please refer to the exact terms and conditions, specific details and exclusions applicable to this insurance product in the policy documents that can be obtained from your Prudential Financial Consultant.

The information contained on this website is intended to be valid in Singapore only and shall not be construed as an offer to sell or solicitation to buy or provision of any insurance product outside Singapore.

In case of discrepancy between the English and Mandarin versions of the e-Brochures, the English version shall prevail.

These policies are protected under the Policy Owners’ Protection Scheme which is administered by the Singapore Deposit Insurance Corporation (SDIC). Coverage for your policies is automatic and no further action is required from you. For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please contact your insurer or visit the GIA/LIA or SDIC web-sites ( or or

Information is correct as at 22 Aug 2019.

This advertisement has not been reviewed by the Monetary Authority of Singapore.

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