Announcement With effect from 2 January 2020, the operating hours of our Customer Service Centre will be from Mondays to Fridays, 9:00am – 5:30pm (excluding Public Holidays).

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Dear Customer,

We hope that your recent claims with PRUShield were processed swiftly and you are recovering well. If there is anything we could have done to improve your experience, please kindly let us know.

Meanwhile, you may like to consider leveraging the benefits of your employer’s Group Insurance plan if eligible for your recent PRUShield claims.

Customers who do so successfully will receive a token of appreciation - SGD150* for a successful recovery claim of SGD1,500 or more, or SGD80* for a successful recovery claim of less than SGD1,500.

Claiming reimbursement from your employer’s Group Insurance is easy. All you have to do is submit PRUShield’s settlement letter along with other required documents to your Human Resource (HR) department and they will liaise with your employer’s group insurer for the appropriate reimbursements.If you have further queries about making claims under your employer’s Group Insurance, you can refer to the FAQs below or contact your Prudential Financial Consultant.

Thank you and we wish you a speedy recovery.

*Terms & Conditions:
Token of Appreciation payments do not apply to claims made under PRUExtra or PRUExtra Lite policies which are not Medisave-approved Integrated Shield plans. Payments for the Token of Appreciation will be made via cheque only and Prudential reserves the right, in its sole and absolute discretion, to suspend, cancel, terminate and/or vary the terms and conditions of this programme at any time without any notice and without assigning any reason whatsoever. The Token of Appreciation is only applicable to recovered amounts of more than $250. All decisions made by Prudential in connection with this programme shall be final and binding.