IMPORTANT NOTICE: Your health and well-being is important to us. With increased social distancing measures, starting 23 March, customers who need to visit the Customer Service Centre will need to make an appointment in advance. Please click here to select a date and time for your appointment.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

COVID-19 (CORONAVIRUS DISEASE 2019) Update: Prudential will be conducting temperature checks for guests visiting our customer centres and offices. Our PRUPanel Connect Concierge services in Raffles Hospital and Mount Alvernia Hospital have also been temporarily suspended until further notice.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

All customers affected by incorrect Giro deductions have had their accounts refunded

Message from 
Wilf Blackburn, CEO, Prudential Singapore
All customers affected by incorrect Giro deductions have had their accounts refunded



Dear customers,

By now, all of you who have been affected by yesterday’s incorrect GIRO deduction would have had your accounts refunded.

Since we discovered the error, our priority was to ensure that you got your money back quickly.

As soon as possible, we will reimburse you for any interest lost and charges you have incurred.

Please be assured your insurance policies were not affected in any way.

I understand the inconvenience this has caused you.  We are truly sorry. And we thank you for your patience.

You’ve put your faith in us and we are doing everything we can to make it right.

If you need assistance, please do not hesitate to reach out to us.

You will always be our highest priority and we pledge to learn from this experience and improve, to serve you better in the future.

Thank you.