All customers affected by incorrect Giro deductions have had their accounts refunded

Message from
Wilf Blackburn, CEO, Prudential Singapore
All customers affected by incorrect Giro deductions have had their accounts refunded

  

 

Dear customers,

By now, all of you who have been affected by yesterday’s incorrect GIRO deduction would have had your accounts refunded.

Since we discovered the error, our priority was to ensure that you got your money back quickly.

As soon as possible, we will reimburse you for any interest lost and charges you have incurred.

Please be assured your insurance policies were not affected in any way.

I understand the inconvenience this has caused you.  We are truly sorry. And we thank you for your patience.

You’ve put your faith in us and we are doing everything we can to make it right.

If you need assistance, please do not hesitate to reach out to us.

You will always be our highest priority and we pledge to learn from this experience and improve, to serve you better in the future.

Thank you.

Wilf

 

 

 

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