IMPORTANT NOTICE: Our insurance services (classified as “essential services”) will remain available to our customers. With increased social distancing measures, customers who need to visit our Customer Service Centre will need to make an advance appointment click here.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

COVID-19 (CORONAVIRUS DISEASE 2019) Update: Prudential will be conducting temperature checks for guests visiting our customer centres and offices. Our PRUPanel Connect Concierge services in Raffles Hospital and Mount Alvernia Hospital have also been temporarily suspended until further notice.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Fair Dealing

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At Prudential, we are fully committed to treating our customers fairly in respect of product development, sales and advisory services as well as customer communications.

As a customer of Prudential, you can be assured that we will endeavor to provide you with:

  • Comprehensive explanation on the plans and products proposed to you, so as to enable you to understand their features, benefits, and risks, terms and conditions, and your commitment - before you make your purchase decision;
  • Recommendations that are based on your unique financial needs and circumstances - and an analysis of your requirements;
  • Regular communications and updates from us so that you are kept informed of developments that affect your policy;
  • A commitment to listen to your feedback and respond to your concerns in a fair and timely manner.

 

A Commitment of Our Service To You

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What is the Prudential Service Mark?

At Prudential, we believe that our customers deserve the highest level of professionalism, care and continuous contact from us. That's the reason we created the Prudential Service Mark - an accreditation programme that recognises and rewards Prudential Financial Consultants who are committed to going above and beyond in servicing their customers.

How can a Prudential Financial Consultant be accredited with the Prudential Service Mark?

The Prudential Service Mark accreditation programme is open to all Prudential Financial Consultants. In order to be awarded the Prudential Service Mark, a Financial Consultant has to fulfil a set of stringent criteria – one of which is to receive excellent commendations from their customers. Simply put, you play a significant role in deciding whether they are accredited or not.

What does Prudential Service Mark mean to you?

A Prudential Financial Consultant who has been accredited with the Prudential Service Mark signifies that he or she is committed towards rendering the highest level of service to you. In other words, your insurance and investment needs will be well taken care of by a Financial Consultant who is among the best in our organisation.

 

Code of Ethics

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At Prudential, operating our business in the most responsible and sustainable way means we need to hold ourselves to the highest standards of professional and ethical conduct.

The way we do business and interact with others is anchored in our purpose, aspiration and values. Our purpose is inspired by our drive to use innovation for the good of society. We are inclusive for everyone and want to help people achieve overall wellbeing in all aspects – financial, health, emotional and social. And we aspire to provide awesome experiences for our customers, people and partners.

In innovating to help everyone live well, we operate our business guided by our values, with trust at the core. This means we must #DORight by being fair and ethical to our colleagues, customers, partners and the community.

Our Code of Ethics outlines our values and the behaviours which encourage ethical and responsible conduct that all employees should live up to.

Read more

 

Share Your Experience with Us

We welcome our customers’ feedback because we believe that this will enable us to continuously improve our practice of fair dealing and the customer experience at Prudential.

Please click here to share your feedback with us. Alternatively, you may call us on 1800 333 0333 to speak with us.