Prudential Singapore is leading a step change in the way insurance claims are made with its trial of an industry-first, machine learning-based solution that assesses claims in seconds.
It sits at the core of a new customer e-claims platform which Prudential is making available to selected policyholders on a trial-basis.
The first phase of the trial, set to commence in late November 2017, will focus on automating the processing of PRUshield pre- and posthospitalisation claims from eight major hospitals. These form the bulk of the 14,000 paper bills and receipts that Prudential’s claims assessors review each month.
How we made the claims process simpler
Benefits of the new e-claims system once fully implemented in 2018
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