IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

COVID-19 (CORONAVIRUS DISEASE 2019) Update: Prudential will be conducting temperature checks for guests visiting our customer centres and offices. Our PRUPanel Connect Concierge services in Raffles Hospital and Mount Alvernia Hospital have also been temporarily suspended until further notice.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Novel Coronavirus: Aid for those Affected by COVID-19

Get the latest advisory
from Prudential and tips on how you can
play a part to keep everyone safe

As the COVID-19 (CORONAVIRUS DISEASE 2019) continues to cause concern in Singapore and globally, it is important to stay vigilant and take the necessary precautions to keep not just you and your loved ones safe, but also the community around us.

PRUShield customers, we’ve got you covered

Our PRUShield Plan covers hospital admissions, and pre- and post-hospitalisation medical costs related to the COVID-19 (CORONAVIRUS DISEASE 2019), subject to the terms and conditions of your plan. If you have questions on your plan, you can speak to your Financial Consultant or call our PRUCustomer Line at 1800 333 0 333 for assistance.

Prudential commits $1.5 million to help SMEs and individuals affected by COVID-19

  • SMEs get premium payment deferment for 3 months
  • Individual customers and their immediate family members1 served with quarantine orders2 get a $500 cash benefit each
  • Individual customers and their immediate family members hospitalised for COVID-19 receive $200 daily hospitalisation allowance
  • $100,000 pledged to Courage Fund
  • Care Kits for more than 1,000 vulnerable seniors, taxi and private hire drivers
Click here to learn more

What is the COVID-19 (CORONAVIRUS DISEASE 2019)

Coronaviruses are a large family of viruses that cause illnesses ranging from the common cold to more severe diseases, such as the Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory Syndrome (SARS)[1]. A new Coronavirus strain has been identified in China.

The virus has caused cases of severe pneumonia in China and cases have been reported in other cities and countries.

Here is a video from Prof. Leo Yee Sin, Executive Director of the National Centre for Infectious Diseases in Singapore, as she answers a few key questions about the coronavirus.

Latest Update – 19/02/2020

PRUCare Package

Prudential has rolled out a PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease.

(1) S$500 One-time Cash Benefit for those Quarantined

  • Who’s eligible?

    • Individuals holding an in-force insurance policy with Prudential Singapore, and their family members, ie: their parents, spouse and child(ren) who are residing in Singapore

    • Individuals covered under your Group Medical or Group Term Life plans, and their family members, ie: their parents, spouse and child(ren) who are residing in Singapore

    • Cash benefit will be paid out for Quarantine Orders (QO) related to COVID-19 and officially issued under the Infectious Diseases Act, in Singapore, between 23-Jan-2020 to 30-Jun-2020

(2) S$200 Daily Cash Benefit for those Hospitalised (up to 3 months)

  • Who’s eligible?

    • Individuals holding an in-force insurance policy with Prudential Singapore, and their family members, ie: their parents, spouse and child(ren) who are residing in Singapore

    • Individuals covered under your Group Medical or Group Term Life plans, and their family members, ie: their parents, spouse and child(ren) who are residing in Singapore

    • The daily hospitalisation cash benefit is payable for those hospitalised between 23-Jan-2020 to 30-Jun-2020, as a result of COVID-19

How to make a claim for (1) and (2)

  • Simply download and complete the PRUCare Benefit form and email it to prucare@prudential.com.sg. Our PRUCare team will get back to you.

  • If you have questions, please call our PRUCustomer Line at 1800 333 0 333 or 65 6333 0333 if you are calling from outside Singapore for individual customers, and 1800 835 9733 for corporate customers

(3) Relief for SMEs

A care package to ensure employees of small and medium-sized enterprises (SMEs) covered by its Group Insurance, continue to receive medical coverage throughout this period.

  • Who’s eligible?

    • SMEs holding an in-force Group insurance policy with Prudential Singapore, whose business has been affected by the COVID-19

    • Valid for applications submitted between 23-Jan-2020 to 30-Jun-2020. The deferment option may be extended depending on severity of the COVID-19 situation.

How to make a claim for SME Relief

  • Please send an email to prucare@prudential.com.sg. Our PRUCare team will get back to you.

  • You can also all our PruCustomer Line at 1800 835 9733 or 65 6835 9733 if you are calling from outside Singapore.

Things you should know about the PRUCare Package

  1. One-Time Cash benefit of $500 is only applicable for Individual Customers (Prudential Policy Holders), Prudential Employees, employees of our Group Insurance Customers, Financial Consultants, and their immediate family members who have been served with a Quarantine Order.

    Quarantine Order is a directive issued in Singapore to individuals under the Infectious Diseases Act and thus has legal force with severe penalties for non-compliance. For more information, please click on this link - https://www.moh.gov.sg/covid-19/faqs. Leave of Absence (LOA) and Stay Home Notice (SHN) are not considered quarantine.

  2. An immediate Family Member includes the customer’s spouse, parents and children who are residing in Singapore and have a valid NRIC/FIN.

  3. Hospitalisation Allowance benefit of $200 per day is only applicable for Individual Customers (Prudential Policy Holders), Prudential Employees, employees of our Group Insurance Customers, Financial Consultants, and their immediate family members who have been hospitalised for COVID-19. This is valid for a period of up to 3 months.

  4. Both these benefits (One-Time Cash benefit and Hospitalisation Allowance Benefit) can be claimed only once per person.

  5. Hospitalisation only includes admission to Singapore hospitals.

  6. Supporting documents must be submitted along with the form, without which we will be unable to process your cash benefit.

Please refer to detailed terms and conditions here

Precautions you can take

If you’ve been travelling, monitor your health closely for two weeks upon return to Singapore and seek medical attention promptly if you feel unwell. You should inform your doctor of your travel history.

Steps you can take

  • Maintain good personal hygiene and monitor your health
  • Minimise contact with others if you are feeling unwell and seek medical help promptly

Prudential offers many ways for you to contact us if you need assistance with your policies, all from the comforts of your home,

  • PRUAccess

    Our online customer portal allows you to view your policies, update your details, submit a claim, change payment instructions and more. No password? No worries! You can now use your SingPass to log in

  • Online Forms & Services

    Visit prudential.com.sg/services for information and forms if you’d like to make changes to your policies, make a claim or change your payment instructions

  • Pay Online

    Visit prudential.com.sg/services/payments and choose your preferred way to pay. Pay via AXS, internet banking, credit card, GIRO, iPay or telegraphic transfer.

  • Contact Us

    You can also contact us via our online contact form or call our PRU Customer Care at 1800 333 0333 (Mondays to Fridays, 8:30am to 5:30pm). Alternatively, your Financial Consultant can also assist you via a phone call or chat.

Sources:

1Customers and their immediate family members who are Singapore residents. Immediate family members refer to the customer’s spouse, parents and children

2A Quarantine Order (QO) is a directive issued to individuals under the Infectious Diseases Act and thus has legal force with severe penalties for non-compliance. For more information, pls click on this link - https://www.moh.gov.sg/covid-19/faqs