Announcement With effect from 2 January 2020, the operating hours of our Customer Service Centre will be from Mondays to Fridays, 9:00am – 5:30pm (excluding Public Holidays).

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Thank you for being a Prudential Customer

Win a $5 supermarket voucher for being one of the first 20 customers to login each day from 22 Nov 2019 to 31 Dec 2019.

Simply to PRUaccess and get rewarded.

You will receive an SMS from us if you are one of the first 20 customers to login each day

Subject to 1 voucher per customer per month.

Terms and Conditions of PRUaccess Login Campaign

A. Contest Details

  1. Definitions:
    1. “Prudential” means Prudential Assurance Company Singapore (Pte) Limited.
    2. “Participant” means a Prudential customer.
    3. “Promotion” means a programme that rewards customers for logging in to PRUaccess.
    4. “Winner” means the first 20 Prudential Customers who successfully login to PRUaccess each day from 22 Nov 2019 to 31 Dec 2019.

  2. Eligibility
    In order to be eligible for the Promotion, the Participant has to satisfy the following during the period [22 Nov 2019] and [31 Dec 2019] (both dates inclusive) (“Promotion Period”) in order to stand a chance to win the Prize(s) (as defined below), provided always that you satisfy all the qualifying criteria set out in these Terms and Conditions:
    • Prudential customer with at least 1 in-force policy who successfully logs in to PRUaccess.
    • The first 20 customers to login each day receives $5.
    • Successful customers will receive an SMS to redeem their vouchers. Prudential will not be able to confirm this eligibility through other means.
    • Subject to 1 voucher per customer per month.

  3. Promotion Mechanisms
    The Promotion is open to all Prudential customers with at least 1 in-force policy.

  4. Gift(s)/Prize(s)
    The first 20 customers to login each day receives $5 Dairy Farm Group vouchers.

  5. Gift/Prize Redemption/Collection
    Successful customers will receive an SMS with instructions on how they can redeem their eVoucher.

B. General Terms and Conditions

  1. By participating in the Promotion, each Participant is deemed to have accepted and agreed to be bound by these Terms and Conditions and any other instructions, terms and conditions that Prudential may issue from time to time.

  2. Prudential assumes no responsibility for incomplete, lost, late, damaged, illegible or misdirected forms or email communication, for technical hardware or software failures of any kind, lost or unavailable network connections, or failed incomplete, garbled or delayed electronic transmission which may limit a Participant’s ability to participate in the Promotion.

  3. Prudential has the sole and absolute discretion to exclude any Participants from participating in the Promotion without any obligation to furnish notice and/or reason.

  4. Prudential reserves the right to disqualify or disregard any Participant who does not comply with the Terms and Conditions.

  5. Prudential may at its discretion forfeit the Gift/Prize, or, if already awarded, reclaim the Gift/Prize at the expense of the Winner without payment, compensation, or having to give any reason whatsoever in the event Prudential subsequently discovers that the Winner is not eligible to participate in the Promotion and/or to receive the Gift/Prize.

  6. Gifts/Prizes are subject to availability while stocks last.  Prudential reserves the right to replace any Gift/Prize with items of similar value at any time without prior notice.

  7. Prudential shall not be liable for any loss of, damage to, defects, delay, mis-delivery or non-delivery of the Gift/Prize.

  8. Prudential reserves the right to deal with any unclaimed Gift/Prize in any manner it deems fit.  Prudential reserves the right to request for the Winners’ proof of eligibility, identity and/or otherwise for the purposes of verifying the Winner’s claim to the Gift(s)/Prize(s) at the time of prize collection.  Prudential is under no obligation whatsoever to disclose the identity of the Winners or to publish the same for any reason at any point of time.

  9. The Gift/Prize is not exchangeable for cash, credit or any other items of equivalent value.  The validity period of the Gift/Prize is non-extendable.  Prudential will be under no obligation to replace or pay to Winner the value of any Gift(s)/Prize(s) that are not utilised by the Winners before the end of the validity period of the Gift(s)/Prize(s) as may be stipulated by Prudential and/or relevant merchants.

  10. The Promotion is not valid in conjunction with other promotions carried out by Prudential.

  11. By participating in this Promotion, each Participant agrees and consents under the Personal Data Protection Act (Cap 26 of 2012) to the collection, use and disclosure of any and all personal data of the Participant by/to Prudential, advertising and promotional agencies of the Promotion and such other third party, in Prudential’s absolute discretion, consider appropriate or necessary in connection with the Promotion and redemption of Gift(s)/Prize(s).

  12. If a Participant provides Prudential with personal data of any third party, that Participant hereby:

    1. Agrees on behalf of that third party to be bound by the Terms and Conditions contained herein; and
    2. Consents on behalf of that third party, to Prudential’s collection, use, disclosure and processing of his/her personal data in accordance with the Terms and Conditions contained herein.

    The Participant warrants that he/she has obtained the said third party’s prior consent to such collection, use, disclosure and processing of his/her personal data by Prudential and that the personal data that the Participant provides to Prudential is true, accurate and complete.

  13. Prudential shall not be liable for any third party’s misuse of the Participant’s submitted information and photograph as a result of the Participant taking part in the Promotion.

  14. Unless prohibited by law, participation in the Promotion constitutes permission for Prudential, its advertising and promotional agencies to use any of the Participant’s names, and/or likeness for advertising and promotional purposes. Each Participant further agrees and acknowledges that the copyright and all other intellectual property rights in and to all photographs or audio-video or other recordings of the Participant taken or made in connection with the Promotion shall vest solely and absolutely in Prudential without any compensation to the Participant.

  15. Prudential may at any time at its absolute discretion, without prior notice or assigning any reason thereof or being liable to any person, (i) suspend, cancel or terminate the Promotion, or (ii) delete, vary, supplement, amend, modify any one or more of the terms and conditions of the Promotion.  Prudential’s determination of all matters in connection with the Promotion and the Gift/Prize shall be final, binding and conclusive.  Prudential is not obliged to give any reason or prior notice on any matter concerning the Promotion or the Gift/Prize.  No appeal, correspondence or claims will be entertained.  Prudential has the right and discretion to determine whether a party has met the requirements of the Promotion and/or to receive the Gift/Prize.  Participants shall not be entitled to any damages or compensation whatsoever or howsoever arising as a result of such amendment, suspension or termination.

  16. By participating in the Promotion, all Participants agree and undertake to, at all times, indemnify, keep indemnified, and hold Prudential, its employees and agents harmless against all losses (including direct, indirect, incidental and/or consequential losses), damages (including general, special, and/or punitive damages), demands, injuries (other than personal injury caused by Prudential’s negligence), claims, costs, penalties, interest and fees (including all legal fees as between solicitor and client or otherwise on a full indemnity basis whether or not incurred in respect  of any real, anticipated, or threatened legal proceedings), howsoever caused by, arising or resulting from, whether directly or indirectly, their participation in the Promotion, acceptance or usage of any Gift/Prize, and/or any breach or purported breach of these Terms and Conditions and/or any applicable law.

  17. Prudential makes no warranty or representation as to the quality, merchantability or fitness for purpose of the merchants’ goods and services in respect of the Gift(s)/Prize(s).  Any dispute about the same must be resolved directly with the merchant.  Merchant terms and conditions apply.

  18. In the event of any inconsistency or discrepancy between the Terms and Conditions and the contents of any brochure, marketing and/or promotional materials relating to the Promotion, these Terms and Conditions shall prevail.

  19. Any trademarks, graphic symbols, logos or intellectual property contained in any materials used in connection with this Promotion, in particular the Prize(s)/Gift(s), are the property of their respective owners.  Prudential is not affiliated with, or endorsed or sponsored by, such owners and their relevant affiliates.

  20. Failure by Prudential to exercise any of its right or remedy under these Terms and Conditions does not constitute a waiver of that right or remedy.

  21. The Terms and Conditions shall be governed by Singapore law and the Participants agree to submit to the exclusive jurisdiction of the courts of Singapore.

  22. A person who is not a party to any agreement governed by these terms and conditions shall have no right under the Contracts (Right of Third Parties) Act (Cap 53B) to enforce any of these terms and conditions.