IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place.

IMPORTANT NOTICE: With tighter measures announced for the Circuit Breaker period, our Prudential Customer Service Centre at Marina One, East Tower will be closed from 20-Apr to 1-Jun. We remain available to assist you. You can request for a call back here, or call 1800 333 0333 or your Financial Consultant for assistance.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

COVID-19 (CORONAVIRUS DISEASE 2019) Update: Our PRUPanel Connect Concierge services in Raffles Hospital and Mount Alvernia Hospital have also been temporarily suspended until further notice.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

CORONAVIRUS DISEASE 19: AID FOR THOSE AFFECTED BY COVID-19

Standing Strong Together:
Support Measures for Our Customers

PRUCARE PACKAGE TERMS & CONDITIONS

  1. Prudential Assurance Company Singapore (Pte) Ltd (“PACS”) has implemented the PRUCare package (“PRUCare”) to support corporate customers, SMEs and individuals affected by COVID-19.
  2.  

  3. PRUCare is made available for Singapore residents with a valid NRIC / FIN who are individual customers, employees of our corporate customers, employees, and Financial Consultants (“Eligible Applicants”, and individually an “Eligible Applicant”).
  4.  

  5. PRUCare is provided solely on a goodwill basis. Consequently, notwithstanding anything in these terms, any individual requesting any PRUCare benefits understands and accepts that any payout under PRUCare is subject solely to PACS’ sole and absolute discretion.
  6.  

  7. These terms may be amended from time to time by PACS in its sole an absolute discretion by such amendment on this website and shall be binding on all requests for payouts under PRUCare.
  8.  

  9. An individual is eligible for PRUCare if:
    1. The individual is an Eligible Applicant.
    2. The Eligible Applicant can evidence to PACS that a PRUCare Incident has occurred; and
    3. No other payout has been made for the same PRUCare Incident.
    4. Individuals who travelled out of Singapore on and from 27-Mar-2020 (inclusive) onwards and/or fail to adhere to travel advisories released by relevant government authorities, including without limitation the Ministry of Health, will not be eligible for PRUCare.
  10.  

  11. Whether there is sufficient evidence of a PRUCare Incident shall be a matter to be determined by PACS in PACS’ sole and absolute discretion.
  12.  

  13. A “PRUCare Incident” means:
    1. An Eligible Applicant or his Immediate Family Member is issued with a quarantine order by the Ministry of Health; or
    2. An Eligible Applicant or his Immediate Family Member is hospitalised in a Singapore hospital for COVID-19.
  14.  

  15. An “Immediate Family Member” means the Eligible Applicant’s:
  1. spouse;
  2. parent; or
  3. child.

 

PRUCARE: RELIEF FOR SMES

  1. Eligibility: SMEs with an in-force Group insurance policy with Prudential whose business has been affected by COVID-19 may qualify for a deferred premium payment.

     

  2. An SME means a company with an annual turnover of up to S$100 million and headcount of between 3 and 200 employees.

     

  3. Any deferment of premium payment is a matter that PACS shall determine in its sole and absolute discretion. The following are a non-exhaustive list of factors PACS considers when making such determination:
    1. number of employees issued with Leave of Absence / Quarantine Order;
    2. importance of employee(s) issued with Leave of Absence / Quarantine Order to the business;
    3. likely impact on revenue;
    1. extent of disruption on SME’s operations.

     

  4. Option to defer premium payments is valid between 23 Jan and 30 Jun 2020. Deferment option may be extended depending on severity of COVID-19 situation.

     

  5. The premium payment deferment period is up to 3 months.

     

  6. These terms may be amended from time to time by PACS in its sole an absolute discretion by such amendment on this website and shall be binding on all requests for payouts under PRUCare.