IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

Dear Customer,

We hope that your recent claims with PRUShield were processed swiftly and you are recovering well. If there is anything we could have done to improve your experience, please kindly let us know.

Meanwhile, you may like to consider leveraging the benefits of your employer’s Group Insurance plan if eligible for your recent PRUShield claims.

Customers who do so successfully will receive a token of appreciation - SGD150* for a successful recovery claim of SGD1,500 or more, or SGD80* for a successful recovery claim of less than SGD1,500.

Claiming reimbursement from your employer’s Group Insurance is easy. All you have to do is submit PRUShield’s settlement letter along with other required documents to your Human Resource (HR) department and they will liaise with your employer’s group insurer for the appropriate reimbursements.If you have further queries about making claims under your employer’s Group Insurance, you can refer to the FAQs below or contact your Prudential Financial Consultant.

Thank you and we wish you a speedy recovery.

*Terms & Conditions:
Token of Appreciation payments do not apply to claims made under PRUExtra or PRUExtra Lite policies which are not Medisave-approved Integrated Shield plans. The token of appreciation will be made via cheque except for CoPay plans, the token of appreciation will be in the form of vouchers. Prudential reserves the right, in its sole and absolute discretion, to suspend, cancel, terminate and/or vary the terms and conditions of this program at any time without any notice and without assigning any reason whatsoever. All decisions made by Prudential in connection with this program shall be final and binding. The Token of Appreciation is only applicable to recovered amounts of more than $250. All decisions made by Prudential in connection with this programme shall be final and binding.