IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

IMPORTANT NOTICE : As of 25 August 2020, we have updated our Privacy Notice which is available at our corporate website. Find out more here.

Your policy protects you against the financial difficulties, which may arise due to uncertain health conditions or situations. When these unfortunate incidents happen, you want a peace of mind.

Keeping yourself covered against uncertainty is probably the best gift you can give yourself and your loved ones.

At Prudential, we offer you a few options in sustaining your policy even in the midst of financial uncertainty.


These options may differ depending on your policy conditions.

For advice and more information on which option is applicable to your policy and most suitable for your needs, call your Financial Consultant. Alternatively, you can call our PRUCustomer Line at 1800 333 0 333

Non-Investment Linked policy

With no surrender value


  • Lower your coverage and/or supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments

 

With surrender value


  • Lower your coverage and/or supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments
  • Convert your policy to a paid-Up policy
  • Take a loan from your policy and repay the loan when you are able to
  • Convert all or part of your reversionary bonus to cash
  • Withdraw part of the accumulated cash benefit
  • Activate the Automatic Premium Loan feature for future premium payments

 

Investment Linked policy

With no surrender value


  • Lower your supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments
  • Reduce your regular premium

 

With surrender value


  • Lower your supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments
  • Reduce your regular premium
  • Redeem some units available in your policy to obtain cash
  • Utilise units available in your policy to pay premiums

 

PRUShield Policy


  • Downgrade to a lower plan to reduce premium payable
  • Pay your rider premium monthly instead of yearly (or other frequencies) to spread out your premium payments. 

 

Premium Instalment Plan

We recognise that having to make a lump sum payment at the end of the grace period might be difficult, especially for those who were severely affected by COVID-19 and are facing hardship.

To further extend our support to our customers, we are rolling out a Premium Instalment Plan which offers you the option to pay in instalments over 3 to 6 months.

Eligibility Conditions

Who is eligible?

  • Policyholders with outstanding premiums due between 01 April 2020 and 30 September 2020,
  • And are unable to make a lump sum payment of outstanding premiums due to financial hardship

Customers are encouraged to explore other financing options available for their policies such as Automatic Premium Loan (APL), premium holiday, conversion to paid-up policy, or opting for a lower sum assured before deciding to take up the Premium Instalment Plan.

Hardship Criteria

Salaried Employees who face


  • Unemployment due to retrenchment/ contract termination
  • Involuntary no-pay leave for a period of 3 consecutive months or more
  • Reduction in monthly salary by at least 30% for a period of 3 consecutive months or more in comparison to average monthly salary in 2019

 

Self-Employed who face


  • Loss of source of income (example: closure of business)
  • Reduction in monthly income by at least 30% for a period of 3 consecutive months or more in comparison to his/her average monthly income in 2019

 

For more information on application process and other queries, please refer to our FAQ.