IMPORTANT NOTICE: Your health and well-being is important to us. With increased social distancing measures, starting 23 March, customers who need to visit the Customer Service Centre will need to make an appointment in advance. Please click here to select a date and time for your appointment.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

COVID-19 (CORONAVIRUS DISEASE 2019) Update: Prudential will be conducting temperature checks for guests visiting our customer centres and offices. Our PRUPanel Connect Concierge services in Raffles Hospital and Mount Alvernia Hospital have also been temporarily suspended until further notice.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Your policy protects you against the financial difficulties, which may arise due to uncertain health conditions or situations. When these unfortunate incidents happen, you want the peace of mind that you and your family will continue to have a means of income.

Keeping yourself covered against uncertainty is probably the best gift you can give your loved ones.

At Prudential, we offer you a few options in sustaining your policy even in the midst of financial uncertainty.

Non-Investment Linked policy

With no surrender value

  • Lower your coverage and/or supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments

 

With surrender value

  • Lower your coverage and/or supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments
  • Take a loan from your policy and repay the loan when you are able to*
  • Convert all or part of your reversionary bonus to cash*
  • Activate the Automatic Premium Loan feature for future premium payments*

 

Investment Linked policy

With no surrender value

  • Lower your supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments
  • Reduce your regular premium

 

With surrender value

  • Lower your supplementary benefits to reduce premium payable
  • Pay your premium monthly instead of yearly (or other frequencies) to spread out your premium payments
  • Reduce your regular premium*
  • Redeem units available in your policy to obtain cash*
  • Utilise units available in your policy to pay premiums*

 

*Terms and conditions apply

For advice and more information on which option is applicable to your policy and most suitable for your needs, call your Financial Consultant. Alternatively, you can call our PRUCustomer Line at 1800 333 0 333ˆ