IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

IMPORTANT NOTICE : As of 25 August 2020, we have updated our Privacy Notice which is available at our corporate website. Find out more here.

Customer Forms

Reinstatement Application

Investment Linked Policy & Non-Investment Linked Policy Online Download
PRUShield Policy / PRUExtra Policy Online Download


Premium Payment Method

Credit Card Online
Interbank GIRO  Download


Policy Alteration

Payment Frequency Download
Payment Method Download
Advance Premium Payment (up to 2 years) Download
Maturity Payout Option Download
CashBack/Cash Benefit Start Period Download
Regular Benefits Payout Option Download
Fund Distribution Option Download
Portfolio Solutions Download
Declaration for Change in Smoker Status Download
Increase in Sum Assured Download
Conversion to Paid Up Download
Reduction in Sum Assured Download
Reduction in Premium Download
Cancellation in Supplementary Benefits Download
Termination of Policy (non-PRUShield) Download
Termination of Policy (PRUShield / PRUExtra) Download
Plan Downgrade (PRUShield / PRUExtra)
Refer to PRUaccess > Account OVERVIEW Tab > PRUShield Downgrade
Note: Read the Product Summary of the plan chosen for the benefits and features.
Change of Life Assured Download


Withdrawal / Policy Loan

Application for Cash Benefit Withdrawal Online Download
Application for Policy Loan Online Download
Application for Partial Withdrawal  Download
Application for Cash Bonus / PRUAsset Withdrawal  Download


Update of Personal Particulars

Update of Address Online Download
Update of Marketing Consent Online Download
Update of Contact Details Online Download
Update of Particulars  Download
Change in Occupation  Download


Fund Switch / Premium Redirection

Application for Fund Switch / Premium Redirection Online Download


Payment History

For the following historical / acknowledgement statements, a service fee would be charged as follows:

Service Fee (per policy, per statement)
Historical Statements Current to 1 year >1-5 years >5-10 years More than 10 years
Premium Payment / Acknowledgement / Total Premium Paid No Charge $25 $50 $75
All types of Loans
Advance Premium Deposit
Other Transactions
Printing of Statements & Policy Details $10 per statement / details printout
*Amount Shown Inclusive of GST


Kindly complete the form and make a payment via AXS – kiosk, * m-Station (mobile app) and ** e-Station (online). We do not accept any other modes of payment.

* m-Station: Click Bills – Select Insurance – Scroll down and select Prudential – Select Service Fee and proceed to make the payment.

** e-Station: Kindly log on to - Click on consumers – On your left panel, click on Pay My Bills now – On your left panel again, Click Bills – Select Insurance – Scroll down and select Prudential – Select Service Fee and proceed to make the payment.

Please complete the form and submit together with payment.

Payment Instructions Form

Bank Draft / Telegraphic Transfer / Direct Credit Download


Nomination Of Beneficiary

Before you make a nomination or create a trust or change or revoke them under the Insurance Act, please ensure that you have read and understood the information provided in Your Guide to Nomination of Insurance Nominees 2015 (NOB Guide).


Form 1 [Trust Nomination] Download
Form 2 [Revocation of Trust Nomination] Download
Form 3 [Appointment or Revocation of Appointment of Trustee of Policy Moneys] Download
Form 4 [Revocable Nomination form] Download
Form 5 [Revocation of Revocable Nomination] Download
Form 6 [Notice of Revocation of Revocable Nomination] Download
Juvenile & Educational Trust Download
Supplemental Deed for Juvenile & Educational Trust – for changes on Sec73 Trust Nomination or Juvenile & Educational Trust Nomination Download

Assignment of Policy

Before you assign your policy, please ensure that you have read and understood the information provided in our FAQ.


Notice of Assignment for assignment between individual and/or bank/society/charitable organization/ business entity Download
Deed of Absolute Assignment (Single assignor to Single assignee, both natural persons) Download
Deed of Absolute Assignment (Single Assignor to Joint Assignees, all natural persons) Download
Deed of Absolute Assignment (Joint Assignors to Single Assignee, all natural persons) Download
Deed of Absolute Assignment (Joint Assignors to Joint Assignees, all natural persons) Download

Common Reporting Standard (CRS)

Update of Tax Residence Status for Individual Download
Update of Tax Residence Status for Entity Download


Foreign Account Tax Compliance Act

Form W-8BEN-E Download
Form W-8ECI Download
Form W-8EXP Download
Form W-8IMY Download
Form W-9 Download


Business Reply Envelope

Business Reply Envelope Download


When you have completed the above Policy Changes Form, mail it back to us at:

Prudential Assurance Company Singapore (Pte) Limited

Robinson Road P.O.Box 492

Singapore 900942

Next Steps