IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

Protect Your Personal Data

Dear Prudential Customer,

We take the protection of your personal data very seriously. As a safeguard from unauthorised / fraudulent withdrawal, phishing calls and identity theft, we would advise that you remain vigilant of unusual activity and take the following precautionary measures in relation to your transactions with Prudential and / or your bank:

  1. Do not provide passwords, user IDs or OTPs over the phone as neither Prudential nor your bank will ask for this information in a call.
  2. Do not continue with any suspicious calls. You should put the phone down and call Prudential or your bank directly. Do not attempt to call the suspicious number or use any numbers provided by the caller.
  3. Do not trust anyone that voluntarily tells you they have your bank account number, address and other personal particulars. Neither Prudential nor your bank will ask you for passwords or your user ID or OTP over the phone. And if they request for other sensitive information, it will usually mean they are up to no good.
  4. Notify Prudential / your bank if you receive any unfamiliar Prudential / bank related SMS.
  5. Notify Prudential / your bank if you are aware that your signature has been misused.
  6. Notify Prudential / your bank if you find your policy / bank details are being posted on websites, social media platforms, or forums.
  7. Do monitor your bank account transactions and contact your bank if you find any unknown transactions.

If you have any questions regarding this notice, please contact the Prudential Customer Service Centre @
1800 333 0333(Mondays to Fridays, 8:30am to 5:30pm)
+65 6333 0333 (If you're dialling from overseas or via a payphone)