IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

IMPORTANT NOTICE : As of 25 August 2020, we have updated our Privacy Notice which is available at our corporate website. Find out more here.

All customers affected by incorrect Giro deductions have had their accounts refunded

Message from 
Wilf Blackburn, CEO, Prudential Singapore
All customers affected by incorrect Giro deductions have had their accounts refunded



Dear customers,

By now, all of you who have been affected by yesterday’s incorrect GIRO deduction would have had your accounts refunded.

Since we discovered the error, our priority was to ensure that you got your money back quickly.

As soon as possible, we will reimburse you for any interest lost and charges you have incurred.

Please be assured your insurance policies were not affected in any way.

I understand the inconvenience this has caused you.  We are truly sorry. And we thank you for your patience.

You’ve put your faith in us and we are doing everything we can to make it right.

If you need assistance, please do not hesitate to reach out to us.

You will always be our highest priority and we pledge to learn from this experience and improve, to serve you better in the future.

Thank you.