Diabetes Care Programme

All PRUShield policyholders can book an appointment here to request for blood sugar test, blood pressure test, lipid test and BMI check at any of the 37 Raffles Medical clinics in Singapore at no cost. It is mandatory to fast from midnight before the appointment date to yield more reliable results.

The blood sugar test involves a pinprick on the finger to extract a small drop of blood. This is used to measure your blood sugar level. Should your blood sugar test result appear elevated, you will be offered a diabetes entry screening test (HbA1c). HbA1c is a blood test to diagnose Diabetes, conducted at your preferred clinic. Test result will be available at the same clinic within two working days (excluding public holidays and weekends).

Depending on the result of the HbA1c blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly.

The 6-month DCP includes three GP consultations with standard medications and a primary care network team to track and guide your progress. During the three consultations, an electrocardiogram (ECG), blood and urine tests will be provided. The test results will be reviewed by the GP.

Each GP consultation will include a capillary blood glucose test and a 2-month supply of standard medications. On the third GP consultation, you will be advised on future treatment options. A final 2-months' supply of standard medication will be provided to you, and this will conclude the 6-month DCP. However, during the 6-month DCP, you will undergo diabetic counselling, additional eye and foot screens which can take place at any of the consultations.

If you have requested for the other tests and the results exceed the normal range, you may be offered the following:

• High Cholesterol Care Programme for high cholesterol level;
• Hypertension Care Programme for high blood pressure level; and
• Further follow-up GP sessions for high BMI level

All medical information of policyholders obtained under the DCP are confidential and Raffles Medical Group will not share the policyholder’s medical records or test reports with Prudential Singapore.

The DCP is offered to all PRUShield policyholders. PRUShield policyholders may submit an online appointment request for the blood sugar, blood pressure and BMI at any of the 37 Raffles Medical Group clinics once every calendar year.

Should your blood sugar test result appear elevated, you will be offered a diabetes entry screening test (HbA1c). Depending on the result of the HbA1c blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly.

Policyholders who have been previously diagnosed with Diabetes/Hypertension and are undergoing treatment with a GP will not be eligible as they would already be on existing medication prescribed by their attending physician. The DCP and/or HCP can only be utilised once and policyholders who have previously participated in DCP and/or HCP will not be eligible to re-enrol.

If blood pressure / body mass index (BMI) / Lipid Test results exceed the normal range, you may decide to enroll for:

• High Cholesterol Care Programme for high cholesterol level;
• Hypertension Care Programme for high blood pressure level; and
• Further follow-up GP sessions for high BMI level

• Easy claims process through MediSave applicable for Singapore Citizens and Permanent Residents only, subject to their annual limits
• Dedicated patient care team to track and guide you throughout the care journey
• Face-to-Face GP Consultations with access to an extensive Raffles Medical's network of 37 clinics islandwide
• Receive diabetes counselling with professional nutritional guidance on how to manage your blood sugar level
• Comprehensive tests and screenings, inclusive of foot and eye screenings and GP consultations
• Standard Medication will be included during the course of your care programme

In addition, PRUShield policyholders will be entitled to a 10% discount on non-standard medications.

Fasting from midnight before the appointment date is mandatory, to yield more reliable results. If you are taking regular medications, please continue to take them as prescribed, but only with water.

To change your appointment details, you may call the Raffles Medical Hotline number at 6311 1111.

Screening timing: 9.00am to 10.00am (Monday - Friday)

Clinic Locations:

1. Raffles Medical - Ang Mo Kio
   Blk 722 Ang Mo Kio Avenue 8 #01-2825
   Singapore 560722
2. Raffles Medical - Bedok North
   Blk 203 Bedok North Street 1, #01-467
   Singapore 460203
3. Raffles Medical - Bishan
   Blk 283 Bishan Street 22, #01-177
   Singapore 570283
4. Raffles Medical – CapitaSky
   79 Robinson Rd, #01-04 CapitaSky
   Singapore 068897
5. Raffles Medical - Causeway Point
   1 Woodlands Square #05-20 Causeway Point
   Singapore 738099
6. Raffles Medical - Changi City Point
   5 Changi Business Park Central 1, Changi City Point, #B1-55/56
   Singapore 486038
7. Raffles Medical - Clementi
   Blk 446 Clementi, #01-189
   Ave 3 Singapore 120446
8. Raffles Medical - Compass One
   1 Sengkang Square, #04-09, Compass One
   Singapore 545078
9. Raffles Medical - Eastpoint Mall
   3 Simei Street 6 Eastpoint Mall, #02-27
   Singapore 528833
10. Raffles Medical - HarbourFront Centre
    1 Maritime Square #03-56 HarbourFront Centre
    Singapore 099253
11. Raffles Medical - Hillion Mall
    17 Petir Road #02-07/08 Hillion Mall
    Singapore 678278
12. Raffles Medical - Hougang Central
    Blk 809 Hougang Central, #01-180
    Singapore 530809
13. Raffles Medical - Joo Chiat
    471 Joo Chiat Road
    Singapore 427680
14. Raffles Medical - Jurong East
    Blk 131 Jurong Gateway Road, #01-267
    Singapore 600131
15. Raffles Medical - Jurong Point
    1 Jurong West Central 2, #B1A -19D, Jurong Point Shopping Centre
    Singapore 648886
16. Raffles Medical - Lot 1 Shoppers’ Mall
    21 Choa Chu Kang Ave 4, #B1-07A
    Singapore 689812
17. Raffles Medical – Loyang Point
    259 Pasir Ris Street 21, #02-33 Loyang Point
    Singapore 510259
18. Raffles Medical - Marina Bay Financial Centre
    12 Marina Boulevard #17-05, Marina Bay Financial Centre Tower 3
    Singapore 018982
19. Raffles Medical - Marina Square
    6 Raffles Boulevard, #01-212 Marina Square
    Singapore 039594
20. Raffles Medical – Marine Parade
    Blk 83 Marine Parade Central, #01-590
    Singapore 440083
21. Raffles Medical - NEX
    23 Serangoon Central, #B2-01, NEX
    Singapore 556083
22. Raffles Medical - Northpoint
    Northpoint City (North Wing) 930 Yishun Avenue 2 #03-35
    Singapore 769098
23. Raffles Medical - Raffles City
    252 North Bridge Road #02-17 Raffles City Shopping Centre
    Singapore 179103
24. Raffles Medical - Raffles Holland V
    Level 5, 118 Holland Avenue
    Singapore 278997
25. Raffles Medical - Raffles Hospital
    585 North Bridge Road #02-00
    Singapore 188770
26. Raffles Medical - Raffles Place
    50 Raffles Place, #01-02A Singapore Land Tower
    Singapore 048623
27. Raffles Medical - Rivervale Mall
    11, Rivervale Crescent, #02-17 Rivervale Mall
    Singapore 545082
28. Raffles Medical - Sembawang Way
    Sembawang Way, #01-06 Block 355A
    Singapore 750355
29. Raffles Medical - Shaw Centre Orchard
    1 Scotts Road, #04-09 to 14, Shaw Centre
    Singapore 228208
30. Raffles Medical - Siglap
    55 Siglap Road, #02-11/12 Siglap Centre
    Singapore 455871
31. Raffles Medical - Tampines 1
    #03-28, Tampines 1, 10 Tampines Central 1
    Singapore 529536
32. Raffles Medical - Terminal 3
    Singapore Changi Airport 65 Airport Boulevard B2-01
    Singapore 819663
33. Raffles Medical – Toa Payoh
    Blk 177 Toa Payoh Central, #01-170
    Singapore 310177
34. Raffles Medical - Waterway Point
    83, Punggol Central, #02-29 Waterway Point
    Singapore 828761
35. Raffles Medical - Whitesands
    1 Pasir Ris Central Street 3, #04-19 White Sands
    Singapore 518457
36. Raffles Medical – Woodleigh
    11 Bidadari Park Dr, #02-08 Woodleigh Mall
    Singapore 367803
37. Raffles Medical - Yew Tee Point
    21 Choa Chu Kang North 6, #01-02 Yew Tee Point
    Singapore 689578

The first GP consultation will be arranged upon collection of the ECG, HbA1c, lipid and kidney blood test results. Thereafter, at the end of each GP consultation, the clinic nurse will assist you to book your next appointment.

You may call the Raffles Medical Hotline number at 6311 1111 for the appropriate medical advice.

You may email Raffles Medical at pcnenquiries@rafflesmedical.com or call the Raffles Medical Hotline number at 6311 1111 from Mondays to Fridays, 9am to 5pm

You will receive two SMS^* which will be sent to you upon confirmation of your appointment at your preferred Raffles Medical Clinic.
^* SMS will be sent to you seven days before and two days before your appointment date with instructions to fast.

Unfortunately, walk-in appointments are not available for Diabetes Care Programme To better manage waiting times for our policyholders, an online appointment must be made via the Prudential PRUPanel Connect website.

Yes, you can use MediSave for the DCP. MediSave benefits are applicable only for Singapore citizens and Permanent Residents, subject to MediSave balance and withdrawal limits, where co-payment is required. The clinic staff at Raffles Medical Group (RMG) will assist you with the filing of the MediSave claim.

Please note that Singapore citizens are also eligible for additional subsidy for the DCP. Singapore citizens enrolled under Healthier SG signed up at the RMG clinic are also eligible for additional subsidy for this programme.

Singapore citizens and Permanent Residents who are not using MediSave as well as Foreigners will need to make full payment after the consultation.

If you have more questions about your MediSave claim for HCCP, please contact Raffles Medical at pcnenquiries@rafflesmedical.com.

There is no charge to undergo the blood sugar test, blood pressure test, body mass index (BMI) assessment, and lipid test as they are eligible for all PRUShield policyholders. If your lipid test results are elevated, you will be offered a diabetes entry screening test (HbA1c), an upfront payment of S$15.00 nett is payable at the clinic.

Depending on the result of the HbA1c blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly. The cost of DCP for Singapore citizens will not exceed S$350.00 nett. Raffles Medical Group will apply the relevant government subsidies (Healthier SG, Primary Care Network, etc.) before submitting the bill for MediSave assessment. Policyholders will only pay the balance after all subsidies and MediSave deductions have been made.

For Singapore Permanent Residents do check with the clinic for the relevant subsidies. As foreigners do not receive any government subsidies, the cost will not exceed S$500.00 nett.

Yes, you may use your MediSave to pay for your parents’ or your dependents’ DCP incurred at the Raffles Medical clinics, provided they are PRUShield Policyholders. For more information on the eligibility criteria and the application process, please consult the Raffles Medical Clinic directly at pcnenquiries@rafflesmedical.com or call the Raffles Medical Hotline number at 6311 1111 from Mondays to Fridays, 9am to 5pm.

This service is only available for all PRUShield policyholders. Please check for your eligibility using this link: www.prudential.com.sg/ppc-validate.

The information is accurate as at 30 August 2024 unless otherwise indicated.