We understand you want a comprehensive plan that covers more than just rising medical costs

With PRUshield, you can now be covered against rising medical costs and have your medical questions1 answered too. PRUhealthcare assist is a first-to-market medical helpline service, exclusively to our PRUshield customers. It is designed to help answer your questions1 on hospitalisation and medical conditions. Now, you will truly have a medical insurance plan that gives you coverage and assists in providing answers to your medical-related questions1, so you can concentrate on the treatment that is available. PRUshield is a Medisave-approved integrated medical insurance plan2.

For an all-round protection and greater coverage, you may consider adding PRUshield extra or PRUshield extra lite to your current plan.

Click here to find out more about how MediShield Life and Prushield can offer you better coverage.


PRUhealthcare assisthelp when you need it most

When diagnosed with a medical condition, especially one that requires surgery and/or hospitalisation, it is at best, a stressful and often bewildering and confusing time. One may also have many questions related to treatment, including:

“What are my options for medical treatment?”

“Who are the doctors available?”

“Which hospital should I choose?”

“During hospitalisation, which class of ward would suit my needs?”

“What am I entitled to under my healthcare plan?”

With PRUhealthcare assist, help is only a phone call away. When the need arises, you can simply call the helpline for information on medical and hospitalisation relating to your PRUshield policy. Manned by qualified and trained medical professionals, the team will help you navigate through the questions* you may have at a time when you need help the most.

The best part? PRUhealthcare assist is available to all PRUshield customers at no extra charge. With this helpline, you have a medical insurance plan that provides more than coverage.

With PRUshield, we don’t just cover you; we cover your questions* too.

Ask us. PRUhealthcare assist 1800 534 3333.

*Excludes medical advice.

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  • Get extensive coverage with PRUshield's features*:
    • Living Organ Donor Transplant Benefit if life assured is the organ donor or recipient
    • Inpatient Psychiatric Treatment costs are covered
    • Coverage for Planned Overseas Medical Treatment
    • Pre- and post-hospitalisation coverage of up to 180 days before or after Hospital Confinement or day surgery
    • Buy a new plan without underwriting with Future Insurance Option3 upon significant events in life
    • Adjustment feature for policy year limit to offset medical cost inflation
  • PRUshield is a guaranteed renewable annual premium plan that can cover you for life. You can pay the annual premium through Medisave4 or cash.
  • PRUshield's policy year limit5 may increase every year along with the Consumer Price Index (Health Care Costs) to help offset rising medical expenses. What’s more, PRUshield does not impose lifetime limits for claimable hospitalisation and surgical expenses due to illnesses or accidents. This helps ensure that you have the financial means for the best possible treatment.

* Note: Please refer to the Benefits Schedule for more details.


Plan PRUshield A Premier PRUshield A Plus
Hospital/Ward Type
Singapore Private Hospital
Singapore Restructured Hospital
(Class A Ward)
Hospitalisation Benefits
Daily Room & Board
Daily Intensive Care
Miscellaneous Hospital Services
Daily Inpatient Physician Visit
Confinement in Community Hospital6
Accidental Inpatient Dental Treatment
As Charged
As Charged
Surgical Benefits (including Day Surgery)
Surgical Procedure
Organ Transplant Benefit7
Stem Cell Transplant Treatment8
Surgical Implants/Approved Medical Consumables
Gamma Knife/Novalis Radiosurgery9
As Charged
As Charged
Living Organ Donor Transplant Benefits
Life assured is the organ donor10
Life assured is the organ recipient11
per Policy Year
per Policy Year
Overseas Medical Treatment
Emergency Medical Treatment outside Singapore
Planned Overseas Medical Treatment12
As Charged
(paying the lower of the overseas charges or in
accordance with Singapore Private Hospital’s charges)
As Charged
(paying the lower
of the overseas charges or in accordance with Singapore Restructured Hospital’s charges)
Pre- & Post-Hospitalisation Benefits
Pre-Hospitalisation Consultations and
Diagnostic Laboratory Services incurred 180 days preceding confinement or day surgery

Post-Hospitalisation Follow-up Treatments and Diagnostic/Laboratory Services
incurred within 180 days after confinement or day surgery

Post-Hospitalisation Hyperbaric Oxygen Therapy incurred within 180 days after confinement or day surgery

As Charged


As Charged

per Policy Year

As Charged


As Charged

per Policy Year

Outpatient Hospital Benefits13
Outpatient Cancer Treatment
(Radiotherapy, Stereotactic Radiotherapy, Chemotherapy, Immunotherapy)

Outpatient Renal Failure Treatment
(Renal Dialysis, Erythropoietin)

Approved Immunosuppressant
Drugs for Organ Transplant

As Charged
As Charged
Other Benefits
Final Expense Provision14
Pregnancy Complications benefit15
Congenital Abnormalities16
Inpatient Psychiatric Treatment benefit
Short Stay Ward17
Future Insurance Option3 at Life Events

As Charged
As Charged
$4,000 Per Policy Year
As Charged
$100,000 sum
assured per life

As Charged
As Charged
$3,500 Per Policy Year
As Charged
$100,000 sum
assured per life
Deductible per Policy Year 18
Restructured C Ward
Restructured B2 Ward
Restructured B1 Ward
Restructured A Ward
Private Hospital
Day Surgery – Subsidised
Day Surgery – Non-Subsidised
Short Stay Ward – Subsidised
Short Stay Ward – Non-Subsidised


Private Hospital
Limits of Cover
Policy Year Limit with adjustment feature5
Lifetime Limit


Age Limits
Maximum Entry Age (Singaporeans/PR)
Maximum Entry Age (Foreigners)
Maximum Renewal Age





Annual Premiums (inclusive of 7% GST)

Annual Premiums (inclusive of 7% GST) - Foreigners


How it works


• Policyholder (male, age 52) is covered under PRUshield A Premier plan
• Hospitalised due to ischaemic heart disease and undergoes coronary artery bypass graft surgery
• Stays a total of 9 days in a double-bedded ward of a private hospital – so his total hospital bill comes to $18,900

See how much of this bill is covered under PRUshield  A Premier:

Breakdown of Hospital Bill Hospital Bill Incurred Amount Payable
Daily Room & Board (7 days) $5,870 $5,870
Daily Intensive Care Unit (2 days) $1,630 $1,630
Surgical Procedure $9,000 $9,000
Surgical Implants/Approved Medical Consumables $2,400 $2,400
Total $18,900 $18,900
Less Deductible (Private Hospital) $3,500
> Balance After Deductible $15,400
Less Co-insurance (10% of $15,400) $1,540
> Balance After Co-insurance $13,860
PRUshield A Premier Pays $13,860
Customer Pays $5,040

Assuming that the policy year limit has been adjusted to $632,700 as a result of medical cost inflation, his remaining policy year limit will be $618,840 following the above claim.


Exclusive Offer

PRUshield for Public Service Officers21 or staff of Selected Companies21

Enjoy 10% discount on your PRUshield first year premium22 if you are a Public Service Officer21 or a staff of Selected Companies21. This premium discount is extended to your Immediate Family Members23 as well.

Annual Premiums (inclusive of 7% GST)
For Public Service Officers21, staff of Selected Companies21,
or their Immediate Family Members23 who are Singaporeans
or Permanent Residents of Singapore
Age Next
Exclusive First Year Premium22 Renewal Premiums
A Premier

A Plus

A Premier
A Plus
1 - 20 $145.80 $107.10 $162 $119
21 - 30 $171.90  $123.30 $191 $137 
31 - 40 $249.30  $196.20 $277  $218
41 - 50 $504.90  $395.10 $561  $439
51 - 55 $859.50 $627.30 $955  $697
56 - 60 $879.30  $641.70 $977  $713
61 - 65 $1,251.00  $954.00 $1,390  $1,060
66 - 70 $1,871.10  $1,359.00 $2,079 $1,510 
71 - 73 $2,477.70   $1,757.70 $2,753 $1,953 
74 - 75 $2,891.70   $2,070.90 $3,213  $2,301


PRUshield e-Brochure English for Public Service Officers/Staff of Selected Companies

PRUshield e-Brochure Chinese for Public Service Officers/Staff of Selected Companies

Download Brochure

PRUhealthcare assist is a first-to-market medical helpline service exclusive to all our PRUshield customers. With this service, you can call the helpline at 1800 534 3333 for any medical-related question1 you may have.
1 Questions relating to your PRUshield policy but excludes medical advice.
2 If the life assured is a Singaporean or Permanent Resident (PR) of Singapore, PRUshield is available as a Medisave-approved integrated medical insurance plan. If the life assured is a foreigner with Eligible Valid Pass, PRUshield is NOT available as a Medisave-approved integrated medical insurance plan. Please refer to the PRUshield Benefit Illustration for the definition of an Eligible Valid Pass.
3 This benefit is only applicable to PRUshield purchased under standard terms. It allows the life assured to buy a new plan up to the stipulated sum assured upon significant events in life without underwriting. The events include Marriage, Divorce, Parenthood, Adoption of a child through legal means, Death of a spouse, Marriage of the children and children entering primary or secondary school.
4 Premiums paid through Medisave are subject to Medisave withdrawal limits. Please refer to the Ministry of Health's  website at for details.
5 Policy year limit may be increased by Prudential to keep up with medical cost inflation. It does not apply to Post Hospitalisation Hyperbaric Oxygen Therapy, Living Organ Donor Transplant, Inpatient Psychiatric Treatment and Final Expense Provision.
6 Community hospitals covered by PRUshield include: Bright Vision Hospital, St Luke’s Hospital, St Andrew’s Community Hospital, Ang Mo Kio Community Hospital, Westpoint Family Hospital, Ren Ci Community Hospital & Kwong Wai Shiu Hospital.
7 This benefit pays for surgical fees incurred for major organ transplants that include: kidney(s), heart, liver, cornea(s), bone marrow, skin and musculoskeletal tissue.
8 This benefit pays when an insured requires stem cell transplant due to Leukaemia, Thalassemia Major and Lymphoma after not responding to other treatments such as chemotherapy, radiotherapy or surgery.
9 Gamma Knife/Novalis Radiosurgery can be performed as an inpatient or day surgery procedure. The applicable deductible and pro-ration factor for Gamma Knife/Novalis Radiosurgery procedure will depend on its classification as an inpatient or day surgery procedure.
10 This benefit pays for hospitalisation expenses when the life assured donates a kidney and/or liver.
11 This benefit pays for hospitalisation expenses incurred by the organ donor if the life assured receives a kidney and/or liver transplant.
12 This benefit pays for hospitalisation and surgical expenses (including day surgery) incurred in selected hospitals overseas referred by local healthcare providers (Health Management International or Parkway Holdings Pte Ltd).
13 Deductible does not apply to Outpatient Hospital Benefits.
14 This benefit waives the Deductibles and Co-insurance, under certain conditions, up to the stipulated limits.
15 This benefit pays when the following conditions are first diagnosed by an obstetrician after 10 months from the cover start date of the policy or the date of reinstatement (if any), whichever is later: ectopic pregnancy, pre-eclampsia & eclampsia, disseminated intravascular coagulation, miscarriage, fatty liver during pregnancy, amniotic fluid embolism, abruptio placentae or postpartum haemorrhage requiring hysterectomy.
16 This benefit pays for hospitalisation expenses incurred for Medically Necessary treatment relating to birth defects, including hereditary conditions and congenital sickness or abnormalities of the life assured who was first diagnosed by a Registered Medical Practitioner, or symptoms first appeared after 2 years from the cover start date of the policy or the date of reinstatement (if any), whichever is later.
17 This benefit pays for charges incurred in the short stay ward in the emergency departments even if it does not result in the hospitalisation of the life assured.
18 Deductibles will be increased by 50% depending on ward class when the life assured is above age 85.
19 Pro-ration factors are applied to reduce private hospital bills to A Ward equivalents of a Restructured Hospital in the claims computation.
20 Premium quoted is on an annual basis for Singaporean life assured age 30 on next birthday for a PRUshield A Premier plan.
21 Public Service Officer refers to a person employed under Public Service Division. Selected Companies are companies nominated by Prudential Assurance Company Singapore (Pte) Limited (“Prudential”) to participate in this exclusive first year premium discount. Prudential reserves the right to nominate a Selected Company, in its sole and absolute discretion.
22 Discount is applicable to the first year premium of PRUshield A Premier and PRUshield A Plus, provided all conditions are met. It does not apply to subsequent renewal premiums of the plan and does not apply to any supplementary benefit attachable to PRUshield. Prudential reserves the right in its sole and absolute discretion to terminate, cancel or suspend this discount at any time without notice and without assigning any reason whatsoever.
23 Immediate Family Member refers to the spouse, child, parent or sibling of a Public Service Officer or a staff of Selected Companies.



PRUshield is a yearly renewable plan. Prudential guarantees lifetime coverage for PRUshield A Premier and PRUshield A Plus.

Premiums are not guaranteed and may be adjusted based on future claims experience. Prudential reserves the right to vary premiums at any time by giving 30 days’ written notice to the policyowner before doing so. Premium rates will be based on age next birthday (for 1st premium) on cover start date and each policy anniversary date (for renewable premium). You are recommended to seek advice from a qualified Prudential Financial Consultant for a financial analysis before purchasing a policy suitable to meet your needs.

Buying health insurance products that are not suitable for you may impact your ability to finance your future healthcare needs. Buying a life insurance policy is a long-term commitment. An early termination of the policy usually involves high costs and the surrender value payable (if any) may be less than the total premiums paid.

The information on this website is for reference only and is not a contract of insurance. Please refer to the exact terms and conditions, specific details and exclusions applicable to these insurance products in the policy documents that can be obtained from your Prudential Financial Consultant.

In case of discrepancy between the English and Chinese versions of the brochure, the English version shall prevail.

Information is correct as at 1 July 2015.