IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

PRUPanel Connect

Find a specialist of your choice and enjoy a suite of value-added services and benefits exclusively for our PRUExtra Premier, PRUExtra Premier Copay and PRUExtra Preferred Copay customers.

Healthcare shouldn't be complicated. At Prudential, we continuously enhance our services to make your healthcare journey simpler, and that includes taking care of your administrative hassle.

Enjoy greater convenience and seamless access to quality healthcare with PRUPanel Connect - a suite of value-added services including appointment bookings, cashless transactions, concierge services and more at our participating hospitals and specialists.

PRUPanel Connect services are exclusively available for our PRUExtra Premier, PRUExtra Premier CoPay and PRUExtra Preferred CoPay customers. 

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Key Benefits

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Download your PRUPanel Connect eCard

Eligible customers can now download your eCard directly from our website simply by keying in the last 4 characters of your NRIC, date of birth and gender. Download now to enjoy the benefits of PRUPanel Connect value added services. Remember to bring your eCard together with your Identity Card for a seamless experience at private PRUPanel Connect hospitals or day surgery centres.

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PRUPanel Connect Partners

PRUPanel Connect (PPC) is a hospital led partnership programme. To be a part of PRUPanel Connect programme, participating specialists must either be employed by a PPC partner hospital or run a clinical practice at a PPC partner hospital/day surgery centre and the treatment for eligible policyholders has to be provided by participating specialists at partner hospitals / day surgery centres. Our panel doctors are chosen based on their credentials and past disciplinary track record.

Most of our partner PPC specialists have been practising in their respective specialities for at least 5 years. Currently, there are over 700 specialists in our panel programme with more than 50 medical specialities represented.

Restructured Hospitals
  • KK Women's and Children's Hospital
  • National Cancer Centre Singapore
  • National Heart Centre Singapore
  • National Neuroscience Institute
  • National University Hospital
  • Singapore General Hospital
  • Singapore National Eye Centre
  • Tan Tock Seng Hospital
Private Hospitals
  • Raffles Hospital
  • Mount Alvernia Hospital
Private Day Surgery Centres
  • HC Surgical Specialists Ltd
  • StarMed Specialist Centre

Note: Only selected specialists participate in the PRUPanel Connect Programme. The appointment facilitation service is only applicable for participating PRUPanel Connect specialists at our partner hospitals or day surgery centres.

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