Frequently Asked Questions
With the rising cost of healthcare in Singapore, we at Prudential want to continually ensure that you have access to quality healthcare and services.
PRUPanel Connect aims to introduce to you, our panel hospitals and their participating specialists within the panel hospitals. PRUPanel Connect also provides a suite of value-added services to all our PRUExtra Premier policyholders.
Appointment booking service
Call our PRUCustomer Line or submit your request online to book your first appointment with Raffles Hospital, Singapore General Hospital, National Heart Centre Singapore, National Cancer Centre Singapore and Singapore National Eye Centre. Our team will liaise with the respective hospitals for you to ensure that you get the soonest possible appointment.
Concierge Service Desk
Visit our concierge service desk conveniently located in our private panel hospital for assistance submitting your PRUShield or Group insurance claim. Should you need any other assistance related to your PRUShield plan, you may also reach out to our concierge service.
Get a ride home
If your doctor is a participating panel specialist and you are admitted for day surgery or as an inpatient at our private panel hospital, visit our concierge desk located in the hospital to receive a complimentary taxi voucher or a hospital parking coupon.
The concierge hours are:
Monday to Thursday
9am to 5.45pm
Friday
8.30am to 5.30pm.
Closed on Saturdays, Sundays and Public holidays.
Our current PRUPanel Connect hospitals* include:
Private Hospitals
- Mount Alvernia Hospital
- Raffles Hospital
Restructured Hospitals
- Singapore General Hospital
- National Cancer Centre Singapore
- National Heart Centre Singapore
- Singapore National Eye Centre
*List of hospitals is subject to change
You may call our PRUCustomer Line at 1800-333 0333 (+65 63330333 - if calling from overseas) Mondays to Fridays, 8.30am to 5.30pm, excluding public holidays.
The value-added services are provided to all our PRUExtra Premier policyholders.
Do note that for the complimentary taxi voucher or hospital parking coupon:
- you must be admitted for day surgery or as an inpatient under a doctor who is part of our participating panel specialist
- this benefit does not apply for admission for pregnancy delivery.
Yes, our value-added services are provided to all our PRUExtra Premier policyholders.
The full list of our panel hospitals and specialists will be available on our website www.prudential.com.sg/ppc from 05 November 2019 onwards.
Yes, you may call our PRUCustomer Line at 1800-3330333 (+65 63330333 - if calling from overseas) to change your appointment. This will be subject to availability.
PRUPanel Connect can assist with appointment booking only if the selected specialist is a part of the panel at the following hospitals:
Private Hospital
- Mount Alvernia Hospital
- Raffles Hospital
Restructured Hospitals
- Singapore General Hospital
- National Cancer Centre Singapore
- National Heart Centre Singapore
- Singapore National Eye Centre
PRUPanel Connect can assist with appointment booking only if the selected specialist is a part of the panel at the following hospitals:
Private Hospital
- Mount Alvernia Hospital
- Raffles Hospital
Restructured Hospitals
- Singapore General Hospital
- National Cancer Centre Singapore
- National Heart Centre Singapore
- Singapore National Eye Centre
At the moment we are unable to facilitate this process.