PRUPanel Connect

Better Healthcare Experience with PRUPanel Connect*


*Only applicable for PRUExtra Premier CoPay and PRUExtra Preferred CoPay customers.


Healthcare shouldn't be complicated. At Prudential, we continuously enhance our services to make your healthcare journey simpler, and that includes taking care of your administrative hassle.

Enjoy greater convenience and seamless access to quality healthcare with PRUPanel Connect - a suite of value-added services including appointment bookings, cashless transactions, concierge services and more at our participating hospitals and specialists.

Panel Connect services are exclusively available for our PRUExtra Premier, PRUExtra Premier CoPay and PRUExtra Preferred CoPay customers.

Announcement: Prudential’s Extended Panel (EP) will be launched to policyholders with an eligible PRUExtra plan on 7 June 2022. Regardless of your policy renewal date, eligible policyholders may seek treatment from specialists who are on the main panel(s) of either Prudential or other Integrated Shield Plan (IP) insurers. Refer to the Extended Panel FAQs here.

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Key Benefits

Panel Claim benefits in 3 simple steps

*All PPC Panel benefits are available for PRUExtra Premier, PRUExtra Preferred CoPay and PRUExtra Premier CoPay policyholders where Claims Based Pricing will impact renewal premium by only 1 level. If you prefer to seek treatment at a non-panel Private Hospital, your claims-based premium multiplier will move up at least 2 levels.
^Eligible outpatient treatment refers to Outpatient Cancer Treatment, Outpatient Kidney Failure Treatment, Immunosuppressants and Long-Term Parenteral Nutrition. Subject to claims assessment.
+Claims submitted through clinics are considered as Non-Panel.

*Best viewed in Chrome and Edge

Download your PRUPanel Connect eCard

Eligible customers can now download your eCard directly from our website simply by keying in the last 4 characters of your NRIC, date of birth and gender. Download now to enjoy the benefits of PRUPanel Connect value-added services. Remember to bring your eCard together with your Identity Card for a seamless experience at private PRUPanel Connect hospitals or day surgery centres, as well as for your health screening/flu vaccination appointments.

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PRUPanel Connect Partners

PRUPanel Connect (PPC) is a hospital led partnership programme. To be a part of PRUPanel Connect programme, participating specialists must either be employed by a PPC partner hospital or run a clinical practice at a PPC partner hospital/day surgery centre and the treatment for eligible policyholders has to be provided by participating specialists at partner hospitals / day surgery centres. Our panel doctors are chosen based on their credentials and past disciplinary track record.

Most of our partner PPC specialists have been practising in their respective specialities for at least 5 years. Currently, there are over 1,000 specialists in our panel programme with more than 50 medical specialities represented.

Restructured Hospitals
  • KK Women's and Children's Hospital
  • National Cancer Centre Singapore
  • National Heart Centre Singapore
  • National Neuroscience Institute
  • National University Hospital
  • Singapore General Hospital
  • Singapore National Eye Centre
  • Sengkang General Hospital
  • Tan Tock Seng Hospital
  • Ng Teng Fong General Hospital
  • Changi General Hospital
Private Hospitals
  • Raffles Hospital
  • Mount Alvernia Hospital
Private Day Surgery Centres
  • HC Surgical Specialists Ltd
  • StarMed Specialist Centre
  • Aptus Surgery Centre
  • Novaptus Surgery Centre
  • Luma Women’s Imaging Centre/ Medical Centre
  • Orchard Surgery Centre
  • Novena Surgery

Note: Only selected specialists participate in the PRUPanel Connect Programme. The appointment facilitation service is only applicable for participating PRUPanel Connect specialists at our partner hospitals or day surgery centres.

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Upcoming Health Insider Webinar

Event details
23 May 2022 Monday, 4 – 5pm (In Partnership with Raffles Hospital)

Register now

Limited to 1000 participants on a first-come-first served basis