PRUPanel Connect

With the rising cost of healthcare in Singapore, we at Prudential want to continually ensure that you have access to quality healthcare and services.

PRUPanel Connect provides eligible customers with a suite of value-added services when they visit participating specialists at our panel hospitals.

The value-added services are exclusively for all PRUExtra Premier, PRUExtra Premier CoPay and PRUExtra Preferred CoPay customers, including foreigners.

To qualify for a complimentary taxi voucher or a hospital parking coupon:

• You must be admitted for day surgery or as an inpatient under a doctor who is part of our participating panel specialist
• This benefit does not apply for admission for pregnancy delivery.

Also, do note that cashless services are only applicable to foreigners if they apply for a pre-authorisation through the private hospital’s admissions office.

Hassle-Free Appointment booking service

Call our PRUCustomer Line at 1800 3330333 or submit your request online to book your first appointment with Raffles Hospital, Mount Alvernia Hospital, Singapore General Hospital, National Heart Centre Singapore, National Neuroscience Institute, National Cancer Centre Singapore, and Singapore National Eye Centre. Our team will liaise with the respective hospitals for you to ensure that you get an appointment as early as possible.

Concierge Service

Visit our concierge located at Raffles Hospital and Mt Alvernia Hospital for assistance with submitting your PRUShield or Group insurance claims. Should you need any other assistance related to your PRUShield plan, you may also reach out to our concierge service.

Get a ride home

If your doctor is a participating PRUPanel Connect specialist and you are admitted for day surgery or as an inpatient at our private panel hospital, visit our concierge located in the hospital to receive a complimentary taxi voucher or a hospital parking coupon.

Enhanced Letter of Guarantee (LOG)

Enjoy higher LOG amount, allowing you to receive cashless* service of up to S$30,000 at Raffles Hospital and Mount Alvernia Hospital. To enjoy this service, you will have to seek treatment from participating specialists under the PRUPanel Connect programme.

Pre-Authorisation Letter

If you are not eligible for LOG, you may still apply for Pre-Authorisation to pre-assess the claim at the Hospital Business Office under the PRUPanel Connect Programme. Upon approval, you can receive cashless* services for treatment at Raffles Hospital and Mount Alvernia Hospital.

The concierge hours are:

Monday to Thursday
9am to 5.45pm

Friday
8.30am to 5.30pm.

Closed on Saturdays, Sundays and Public holidays.

Our current PRUPanel Connect hospitals* include:

Private Hospitals

• Mount Alvernia Hospital
• Raffles Hospital

Restructured Hospitals

• Singapore General Hospital
• National Cancer Centre Singapore
• National Heart Centre Singapore
• National Neuroscience Institute
• Singapore National Eye Centre

*List of hospitals is subject to change

The full list of our panel hospitals and specialists will be available here https://www.prudential.com.sg/prupanel-connect/verification/pruhealthcare-list

We are unable to facilitate this process at the moment.

You may call our PRUCustomer Line at 1800-333 0333 (+65 63330333 - if calling from overseas) Mondays to Fridays, 8.30am to 5.30pm, excluding public holidays.

Yes, you may call our PRUCustomer Line at 1800-3330333 (+65 63330333 - if calling from overseas) to change your appointment from 8.30am to 5.30pm, subject to availability.

PRUPanel Connect can assist with appointment booking only if the selected specialist is a part of the panel at the following hospitals:

Private Hospital

• Mount Alvernia Hospital
• Raffles Hospital

Restructured Hospitals

• Singapore General Hospital
• National Cancer Centre Singapore
• National Heart Centre Singapore
• Singapore National Eye Centre

If you are a PRUExtra Premier, PRUExtra Premier CoPay or PRUExtra Preferred CoPay policyholder, you will hear an additional option to select for appointment booking after entering the one-time password (OTP). If you have chosen English, press “4” to book an appointment with our Customer Service Officer. If you have chosen Mandarin, press “1”.

A PRUPanel Connect eCard is a digital card which identifies you as a PRUPanel Connect customer at PRUPanel Connect private hospitals. It allows you to enjoy PRUPanel Connect benefits. You can access your eCard by logging in to PRUaccess and download it in a PDF format. Present your PRUPanel Connect eCard together with your identity card at Raffles Hospital and Mount Alvernia Hospital to enjoy discounts, value-added services.

You may view the PRUPanel Connect eCard by following these simple steps:

Step 1: Go to www.prudential.com.sg/pruaccess and login by keying your user ID and PIN or downloading the Singpass Mobile App and scanning the QR code on the login page

Step 2: Select ‘Download PRUPanel Connect eCard’ on the left navigation menu

Step 3: If you have more than 1 eligible policy, select the life assured from the dropdown menu

It is not compulsory to download the eCard as it is available 24/7 simply by logging in to PRUaccess.

The PRUPanel Connect eCard allows our participating private panel specialist to identify you as a PRUPanel Connect customer so that you can enjoy discounts and value-added services. At the time when you download the card, real time information shown on the card will also let you know when your policy is valid until and the type of PRUExtra rider that you have.