[Update 04 June. Mon, 04:00 pm] Premium deduction date and S$100 credit

Dear customers, our S$100 gesture of appreciation has been sent to all those whose GIRO deduction date fell on 24 May. Look out for our SMS/email/letter to you with the details. These also include information for affected customers about the next premium deduction date. Thanks very much for your support and understanding during this time. For assistance, please call 1800-333-0-333 or email: customer.service@prudential.com.sg

[UPDATE: 26 May. Sat, 06:00 pm] CEO Wilf Blackburn's message to Prudential Customers

As a sign of our appreciation for your patience and support we would like to extend S$100 to each customer whose GIRO deduction date fell on 24 May 2018.  Please view the full message from our CEO Wilf Blackburn to all Prudential customers. 

[UPDATE: 25 May. Fri, 09:45 pm] CEO Wilf Blackburn's message to Prudential Customers

All customers affected by incorrect Giro deductions have had their accounts refunded. Please view a message from our CEO Wilf Blackburn to all Prudential customers.

[UPDATE: 25 May. Fri, 04:45 pm] Incorrect GIRO Deduction

Dear customers, we would like to share that refunds to all affected accounts have been successfully completed as of this afternoon.

Your polices were not affected in any way.

We thank all our customers for their support as we worked to resolve this speedily.

[UPDATE: 25 May. Fri, 12:30 pm] Incorrect GIRO Deduction

The refund process is underway for all affected customers on a rolling basis. We are working as quickly as possible with our clearing bank to refund all customers by end of the day. We will be in touch with more updates.

If you need further assistance, please call our customer hotline at 1800-333-0-333.

Incorrect GIRO Deduction

Dear customers, we are aware that a number of you have experienced a GIRO deduction in excess of your insurance premiums or a failed GIRO deduction. We have investigated the matter and found that this is due to a technical error. This was not a cyber attack. We are very sorry for the inconvenience caused.

Please be assured that we are working actively to resolve the issue as quickly as possible, and together with our bank partner, intend to credit the relevant amount deducted back into your accounts within the next 24 hours. Any interest lost will be refunded and any erroneous charges will be reversed as soon as possible.

If you need further assistance, please call our customer hotline at 1800-333-0-333. We will also be posting updates on our FB page and website.

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