PRUPanel Connect

1. What is the contact number to make an appointment with a specialist from a restructured hospital?

   You may call our PRUCustomer Line at 1800-333 0333 (+65 63330333 – if calling from overseas) Mondays to Fridays, 8.30am to 5.30pm, excluding public holidays.

2. Can I change my specialist appointment after it is confirmed?

   Yes, you may call our PRUCustomer Line at 1800-333 0333 (+65 63330333 – if calling from overseas) to change your appointment from 8.30am to 5.30pm, subject to availability.

3. Can PRUPanel Connect help make an appointment to consult a specialist in a private panel hospital?

   PRUPRUPanel Connect can assist with appointment booking only if the selected specialist is listed under https://www.prudential.com.sg/ppc-specialists.

4. How do I book an appointment through the PRUCustomer Line (1800 333 0333)?

   If you are a PRUExtra Premier Care, PRUExtra Preferred Care, PRUExtra Premier, PRUExtra Premier CoPay or PRUExtra Preferred CoPay policyholder, you will hear an additional option to select for appointment booking after entering the one-time password (OTP). If you have chosen English, press “4” to book an appointment with our Customer Service Officer. If you have chosen Mandarin, press “1”.

1. By submitting this form, I hereby accept and agree to be bound by these Terms and Conditions herein and any other instructions, terms and conditions that Prudential Assurance Company Singapore (Pte) Limited (“PACS”) may issue from time to time.
   
   
2. I understand and agree that the submission of this form does not mean that my request will be processed. I further understand that the approval/ issuance of this LOG by PACS does not denote that the final claim assessment / payment will be approved and such a claim assessment will be made in accordance with the policy terms and conditions. For the avoidance of doubt despite the issuance of the LOG and/ or approval of this pre-authorisation request, PACS reserves the right to reject/ deny the final claim payment where such a claim made is in not in accordance with the terms and conditions of the policy.
   
   
3. PACS assumes no responsibility for incomplete, lost, late, damaged, illegible or misdirected forms or email communication, for technical hardware or software failures of any kind, lost or unavailable network connections, or failed incomplete, garbled or delayed electronic transmission which may limit my ability to complete and/ or submit this form.
   
   
4. I hereby declare that the information that is disclosed on this form by me is to the best of my knowledge and belief, true, complete and accurate, and that no material information has been withheld or is any relevant circumstances omitted. I further acknowledge and accept that PACS shall be at liberty to deny liability or recover amounts paid, whether wholly or partially, if any of the information disclosed on this form is incomplete, untrue or incorrect in any respect or if the policy does not provide cover on which such claim is made.
   
   
5. I hereby warrant and represent that I have been authorised by the insured(s) to submit information pertaining to the insured for the purpose of this pre-authorisation request.
   
   
6. I acknowledge and accept that the furnishing of this form, or any other forms supplemental thereto, the acceptance of this form and any other forms supplemental thereto by PACS, any payments under or in connection with such forms or LOGs is neither an admission of liability by a PACS Person and/or admission by a PACS person that there was any insurance in force on the life in question and/ or the LOG, nor an admission of liability nor a waiver of any of its rights and defences.
   
   
7. The issuance of the LOG and any payments thereunder shall be at the sole and absolute discretion of PACS.
   
   
8. I am/are hereby jointly and severally liable to PACS for any sums paid or payable by PACS to the medical institutions and professionals. PACS reserves its rights to recover such sums that may be attributed or attributable to the medical services provided to the Insured which are: (i) inadmissible under the insurance policy, (ii) excluded by the insurance policy; or (iii) exceeds the coverage of the relevant insurance policy (whether wholly or partially).
   
   
9. I hereby declare that I am duly authorised to make this application, complete this form and all statements and responses whether on this form or otherwise together with any required questionnaire, amendments, materials and supporting documents submitted in connection herewith and the Policy.
   
   
10. I acknowledge and accept that PACS expressly reserves its rights to require or obtain further information and documentation as it deems necessary.
    
    
11. For the purposes of (i) assessing, processing and/or investigating my claim(s) arising under the Policy or any of my other polic(ies) of insurance with PACS and such other purposes ancillary or related to the assessing, processing and/or investigating of such claim(s); (ii) administering the Policy, (iii) customer servicing, statistical analysis, conducting customer due diligence, reporting to regulatory or supervisory authorities, auditing and recovery of any debts owing to PACS whether in relation to the Policy or any of my other polic(ies) of insurance with PACS, (iv) storage and retention, (v) meeting requirements of prevailing internal policies of PACS, (vi) the processing of the pre-authorisation request and/ approval and/or (vii) as set out in PACS Privacy Notice (“Purpose”), I authorise, agree and consent to: a. Any person(s) or organisation(s) that has relevant information concerning the policyowner and the insured person(s) (including any medical practitioner, medical/healthcare provider, financial service providers, insurance offices, government authorities/regulators, statutory boards, employer, or investigative agencies) (“Person(s)/Organisation(s)”), to disclose, release, transfer and exchange any information with PACS and its related corporations, respective representatives, agents, third party service providers, contractors and/or appointed distribution/business partners (collectively referred to as “Prudential”), including without limitation, personal data, medical information, medical history, employment and financial information, including the taking of copies of such records; and b. Prudential collecting, using, disclosing, releasing, transferring and exchanging personal data about me, the policyowner and the insured person(s), with the Person(s)/Organisation(s), PACS’s related group of companies, third party service providers, insurers, reinsurers, suppliers, intermediaries, lawyers/law firms, other financial institutions, law enforcement authorities, dispute resolution centres, debt collection agencies, loss adjustors or other third parties for the Purpose.
    
    
12. Where any personal data (“3rd Party Personal Data”) relating to another person (“Individual”) (including without limitation, insured persons, family members, and beneficiaries) is disclosed by me or permitted by me to be disclosed in accordance with Clause 8 above, I represent and warrant that I have obtained the consent of the Individual for Prudential to collect and use the 3rd Party Personal Data and to disclose the 3rd Party Personal Data to the persons enumerated above, whether in Singapore or elsewhere, for the Purpose stated above and in PACS Privacy Notice.
    
    
13. I understand that I can refer to PACS Privacy Notice, which is available at https://www.prudential.com.sg/privacy-notice for more information on contacting PACS for Feedback, Access, Correction and Withdrawal of using my/our personal data. I understand that if I am an European Union (“EU”) resident individual (i.e. my residential address is based in any of the EU countries), I can refer to PACS Privacy Notice for more information on the rights available to me under the GDPR.
    
    
14. By submitting this form I agree and undertake to, at all times, indemnify, keep indemnified, and hold PACS, its employees and agents harmless against all losses (including direct, indirect, incidental and/or consequential losses), damages (including general, special, and/or punitive damages), demands, injuries (other than personal injury caused by PACS’s negligence), claims, costs, penalties, interest and fees (including all legal fees as between solicitor and client or otherwise on a full indemnity basis whether or not incurred in respect of any real, anticipated, or threatened legal proceedings), howsoever caused by, arising or resulting from, whether directly or indirectly, arising from my breach of any representation and warranty provided to Prudential in the form above and/or any breach or purported breach of these terms and conditions and/or any applicable law.
    
    
15. I agree to receive communication on this pre-authorisation request and/or LOG by email, SMS and/or hard copies by post.
    
    
16. I agree that these terms and conditions shall form part of my agreement with Prudential and shall be legally binding between the parties.
    
    
17. PACS may at any time at its absolute discretion, without prior notice or assigning any reason thereof or being liable to any person, vary, supplement, amend, modify any one or more of the terms and conditions herein.
    
    
18. Any failure by PACS to exercise any of its right or remedy under these terms and conditions does not constitute a waiver of that right or remedy.
    
    
19. These terms and conditions shall be governed by Singapore law and I agree to submit to the exclusive jurisdiction of the courts of Singapore.
    
    
20. I/We accept that I/we have received the consent from the insured, where applicable, to make the said declarations, accept these terms and conditions, provide consents and waivers under this form.
    
    
21. I/We agree that the personal contact details provided can be used for communication on matters relating to this pre-authorisation request, the purpose of the LOG and its subsequent related claims. This authorisation and declaration above shall bind my/our successors and assignees, and remain valid, notwithstanding death or incapacity. I/We agree that a photocopy of this authorisation shall be deemed effective and valid as the original.

LOG(s) shall mean the letter of guarantee and/ or the certificate of pre-authorisation approval provided by PACS.

“PACS persons” shall refer to PACS, associated persons, its related corporations, respective representatives, agents, third party service providers, contractors and/ or appointed distribution/business partners whether within or outside Singapore.