How does the Diabetes Care Programme (DCP) work?

Diabetes is a chronic disease that occurs either when the pancreas does not produce enough insulin or when the body cannot effectively use the insulin it produces. Insulin is a hormone that regulates blood glucose. If left untreated, diabetes can lead to serious complications, including vision loss, kidney damage, nerve damage, and cardiovascular disease*.

The DCP is a 6-month programme that consists of three GP consultations with standard medications and a primary care network team to track and guide your progress. During the three consultations, an electrocardiogram (ECG), diabetic counselling, additional eye and foot screenings, and blood and urine tests will be provided.

At Prudential Singapore, we aim to be your trusted partner in preventive healthcare by providing access to early intervention through Chronic Care Management.

After logging in to PRUServices, click on 'Policy Information', select the PRUShield policy, and then click on 'Book Chronic Care Preventive Tests'.

How much does the Diabetes Care Programme cost?

Preventive Screening:
Lipid Test*, Blood Sugar Test*, Blood Pressure Test and Body Mass Index (BMI)^ Assessment
Payment : S$0.00 nett

A blood sugar test will be done, which involves a pinprick on the finger to extract a small drop of blood to test for blood sugar. Should your blood sugar test result appear elevated, you may then decide to proceed with the Diabetes Entry Screening Test.

Your blood pressure and lipid test will also be taken. If it exceeds the normal range, you may then decide to proceed with the Hypertension Care Programme. or High Cholesterol Care Programme.

^If your BMI exceeds the normal range, the nurse will refer you to a GP for further follow-up as appropriate.

Diabetes Entry Screening Test
Payment : S$15.00 nett

Should your blood sugar test result appear elevated, you will be offered a diabetes entry screening test (HbA1c). An upfront payment of S$15.00 nett is payable at the clinic.

HbA1c is a blood test to diagnose diabetes, conducted at your preferred clinic. Test result will be available at the same clinic within two working days (excluding public holidays and weekends).

If your blood sugar level remains high, you will be offered to enrol in the 6-month Diabetes Care Programme.

Depending on the result of the HbA1c blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly. The cost of DCP for Singapore citizens is not more than S$350.00 nett. Raffles Medical Group will apply the relevant government subsidies (HealthierSG, Primary Care Network, etc.) before submitting the bill for MediSave assessment. Customers will only pay the balance after all subsidies and MediSave deductions have been made.

For Singapore Permanent Residents, do check with the clinic for the relevant subsidies. Foreigners do not receive any government subsidies, but the cost will not exceed S$500.00 nett. Please refer to the FAQs below for more details.

*It is mandatory to fast from midnight before the appointment date to yield more reliable results.

After logging in to PRUServices, click on 'Policy Information', select the PRUShield policy, and then click on 'Book Chronic Care Preventive Tests'.

Diabetes Care Programme: 6-Month

First Consultation

  • GP Consultation
  • Capillary Blood Glucose Test*
  • Standard Medications for two months

 

Next appointment will be made by clinic nurse within one week upon completion of two months’ worth of standard medications.

 

 

Second Consultation

  • GP Consultation
  • Capillary Blood Glucose Test*
  • Standard Medications for two months

 

Next appointment will be made by clinic nurse within one week upon completion of two months’ worth of standard medications.

 

 

Third Consultation

  • GP Consultation
  • Capillary Blood Glucose Test*
  • Standard Medications for two months

 

Patient will be advised on the next steps to proceed with their future treatment.

 

 

 

The following tests will be done over the course of the three consultations:

  • Diabetic Counselling
  • Diabetic Foot Screening
  • Diabetic Retina
  • Electrocardiogram (ECG)
  • Blood test - Lipid profile*
  • Blood test - Kidney assessment (including urine test)*

*It is mandatory to fast from midnight before the appointment date to yield more reliable results.

After logging in to PRUServices, click on 'Policy Information', select the PRUShield policy, and then click on 'Book Chronic Care Preventive Tests'.

FAQs

All PRUShield policyholders can book an appointment here to request for blood sugar test, blood pressure test, lipid test and BMI check at any of the 37 Raffles Medical clinics in Singapore at no cost. It is mandatory to fast from midnight before the appointment date to yield more reliable results.

The blood sugar test involves a pinprick on the finger to extract a small drop of blood. This is used to measure your blood sugar level. Should your blood sugar test result appear elevated, you will be offered a diabetes entry screening test (HbA1c). HbA1c is a blood test to diagnose Diabetes, conducted at your preferred clinic. Test result will be available at the same clinic within two working days (excluding public holidays and weekends).

Depending on the result of the HbA1c blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly.

The 6-month DCP includes three GP consultations with standard medications and a primary care network team to track and guide your progress. During the three consultations, an electrocardiogram (ECG), blood and urine tests will be provided. The test results will be reviewed by the GP.

Each GP consultation will include a capillary blood glucose test and a 2-month supply of standard medications. On the third GP consultation, you will be advised on future treatment options. A final 2-months' supply of standard medication will be provided to you, and this will conclude the 6-month DCP. However, during the 6-month DCP, you will undergo diabetic counselling, additional eye and foot screens which can take place at any of the consultations.

If you have requested for the other tests and the results exceed the normal range, you may be offered the following:

All medical information of policyholders obtained under the DCP are confidential and Raffles Medical Group will not share the policyholder’s medical records or test reports with Prudential Singapore.

The DCP is offered to all PRUShield policyholders. PRUShield policyholders may submit an online appointment request for the blood sugar, blood pressure and BMI at any of the 37 Raffles Medical Group clinics once every calendar year.

Should your blood sugar test result appear elevated, you will be offered a diabetes entry screening test (HbA1c). Depending on the result of the HbA1c blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly.

Policyholders who have been previously diagnosed with Diabetes/Hypertension and are undergoing treatment with a GP will not be eligible as they would already be on existing medication prescribed by their attending physician. The DCP and/or HCP can only be utilised once and policyholders who have previously participated in DCP and/or HCP will not be eligible to re-enrol.

If blood pressure / body mass index (BMI) / Lipid Test results exceed the normal range, you may decide to enroll for:

  • Easy claims process through MediSave applicable for Singapore Citizens and Permanent Residents only, subject to their annual limits
  • Dedicated patient care team to track and guide you throughout the care journey
  • Face-to-Face GP Consultations with access to an extensive Raffles Medical's network of 37 clinics islandwide
  • Receive diabetes counselling with professional nutritional guidance on how to manage your blood sugar level
  • Comprehensive tests and screenings, inclusive of foot and eye screenings and GP consultations
  • Standard Medication will be included during the course of your care programme

In addition, PRUShield policyholders will be entitled to a 10% discount on non-standard medications.

Fasting from midnight before the appointment date is mandatory, to yield more reliable results. If you are taking regular medications, please continue to take them as prescribed, but only with water.

To change your appointment details, you may call the Raffles Medical Hotline number at 6311 1111.

Screening timing: 9.00am to 10.00am (Monday - Friday)

Clinic Locations:

  1. Raffles Medical - Ang Mo Kio
    Blk 722 Ang Mo Kio Avenue 8 #01-2825
    Singapore 560722

  2. Raffles Medical - Bedok North
    Blk 203 Bedok North Street 1, #01-467
    Singapore 460203

  3. Raffles Medical - Bishan
    Blk 283 Bishan Street 22, #01-177
    Singapore 570283

  4. Raffles Medical – CapitaSky
    79 Robinson Rd, #01-04 CapitaSky
    Singapore 068897

  5. Raffles Medical - Causeway Point
    1 Woodlands Square #05-20 Causeway Point
    Singapore 738099

  6. Raffles Medical - Changi City Point
    5 Changi Business Park Central 1, Changi City Point, #B1-55/56
    Singapore 486038

  7. Raffles Medical - Clementi
    Blk 446 Clementi, #01-189
    Ave 3 Singapore 120446

  8. Raffles Medical - Compass One
    1 Sengkang Square, #04-09, Compass One
    Singapore 545078

  9. Raffles Medical - Eastpoint Mall
    3 Simei Street 6 Eastpoint Mall, #02-27
    Singapore 528833

  10. Raffles Medical - HarbourFront Centre
    1 Maritime Square #03-56 HarbourFront Centre
    Singapore 099253

  11. Raffles Medical - Hillion Mall
    17 Petir Road #02-07/08 Hillion Mall
    Singapore 678278

  12. Raffles Medical - Hougang Central
    Blk 809 Hougang Central, #01-180
    Singapore 530809

  13. Raffles Medical - Joo Chiat
    112 East Coast Road, #04-18
    i12 Katong Shopping Centre,
    Singapore 428802

  14. Raffles Medical - Jurong East
    Blk 131 Jurong Gateway Road, #01-267
    Singapore 600131

  15. Raffles Medical - Jurong Point
    1 Jurong West Central 2, #B1A -19D, Jurong Point Shopping Centre
    Singapore 648886

  16. Raffles Medical - Lot 1 Shoppers’ Mall
    21 Choa Chu Kang Ave 4, #B1-07A
    Singapore 689812

  17. Raffles Medical – Loyang Point
    259 Pasir Ris Street 21, #02-33 Loyang Point
    Singapore 510259

  18. Raffles Medical - Marina Bay Financial Centre
    12 Marina Boulevard #17-05, Marina Bay Financial Centre Tower 3
    Singapore 018982

  19. Raffles Medical - Marina Square
    6 Raffles Boulevard, #01-212 Marina Square
    Singapore 039594

  20. Raffles Medical – Marine Parade
    Blk 83 Marine Parade Central, #01-590
    Singapore 440083

  21. Raffles Medical - NEX
    23 Serangoon Central, #B2-01, NEX
    Singapore 556083

  22. Raffles Medical - Northpoint
    Northpoint City (North Wing) 930 Yishun Avenue 2 #03-35
    Singapore 769098

  23. Raffles Medical - Raffles City
    252 North Bridge Road #02-17 Raffles City Shopping Centre
    Singapore 179103

  24. Raffles Medical - Raffles Holland V
    Level 5, 118 Holland Avenue
    Singapore 278997

  25. Raffles Medical - Raffles Hospital
    585 North Bridge Road #02-00
    Singapore 188770

  26. Raffles Medical - Raffles Place
    50 Raffles Place, #01-02A Singapore Land Tower
    Singapore 048623

  27. Raffles Medical - Rivervale Mall
    11, Rivervale Crescent, #02-17 Rivervale Mall
    Singapore 545082

  28. Raffles Medical - Sembawang Way
    Sembawang Way, #01-06 Block 355A
    Singapore 750355

  29. Raffles Medical - Shaw Centre Orchard
    1 Scotts Road, #04-09 to 14, Shaw Centre
    Singapore 228208

  30. Raffles Medical - Siglap
    55 Siglap Road, #02-11/12 Siglap Centre
    Singapore 455871

  31. Raffles Medical - Tampines 1
    #03-28, Tampines 1, 10 Tampines Central 1
    Singapore 529536

  32. Raffles Medical - Terminal 3
    Singapore Changi Airport 65 Airport Boulevard B2-01
    Singapore 819663

  33. Raffles Medical – Toa Payoh
    Blk 177 Toa Payoh Central, #01-170
    Singapore 310177

  34. Raffles Medical - Waterway Point
    83, Punggol Central, #02-29 Waterway Point
    Singapore 828761

  35. Raffles Medical - Whitesands
    1 Pasir Ris Central Street 3, #04-19 White Sands
    Singapore 518457

  36. Raffles Medical – Woodleigh
    11 Bidadari Park Dr, #02-08 Woodleigh Mall
    Singapore 367803

  37. Raffles Medical - Yew Tee Point
    21 Choa Chu Kang North 6, #01-02 Yew Tee Point
    Singapore 689578

The first GP consultation will be arranged upon collection of the ECG, HbA1c, lipid and kidney blood test results. Thereafter, at the end of each GP consultation, the clinic nurse will assist you to book your next appointment.

You may call the Raffles Medical Hotline number at 6311 1111 for the appropriate medical advice.

You may email Raffles Medical at pcnenquiries@rafflesmedical.com or call the Raffles Medical Hotline number at 6311 1111 from Mondays to Fridays, 9am to 5pm

You will receive two SMS* which will be sent to you upon confirmation of your appointment at your preferred Raffles Medical Clinic.


* SMS will be sent to you seven days before and two days before your appointment date with instructions to fast.

Unfortunately, walk-in appointments are not available for Diabetes Care Programme To better manage waiting times for our policyholders, an online appointment must be made via the Prudential PRUPanel Connect website.

Yes, you can use MediSave for the DCP. MediSave benefits are applicable only for Singapore citizens and Permanent Residents, subject to MediSave balance and withdrawal limits, where co-payment is required. The clinic staff at Raffles Medical Group (RMG) will assist you with the filing of the MediSave claim.

Please note that Singapore citizens are also eligible for additional subsidy for the DCP. Singapore citizens enrolled under Healthier SG signed up at the RMG clinic are also eligible for additional subsidy for this programme.

Singapore citizens and Permanent Residents who are not using MediSave as well as Foreigners will need to make full payment after the consultation.

If you have more questions about your MediSave claim for HCCP, please contact Raffles Medical at pcnenquiries@rafflesmedical.com.

There is no charge to undergo the blood sugar test, blood pressure test, body mass index (BMI) assessment, and lipid test as they are eligible for all PRUShield policyholders. If your lipid test results are elevated, you will be offered a diabetes entry screening test (HbA1c), an upfront payment of S$15.00 nett is payable at the clinic.

Depending on the result of the HbA1c blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly. The cost of DCP for Singapore citizens will not exceed S$350.00 nett. Raffles Medical Group will apply the relevant government subsidies (Healthier SG, Primary Care Network, etc.) before submitting the bill for MediSave assessment. Policyholders will only pay the balance after all subsidies and MediSave deductions have been made.

For Singapore Permanent Residents do check with the clinic for the relevant subsidies. As foreigners do not receive any government subsidies, the cost will not exceed S$500.00 nett.

Yes, you may use your MediSave to pay for your parents’ or your dependents’ DCP incurred at the Raffles Medical clinics, provided they are PRUShield Policyholders. For more information on the eligibility criteria and the application process, please consult the Raffles Medical Clinic directly at pcnenquiries@rafflesmedical.com or call the Raffles Medical Hotline number at 6311 1111 from Mondays to Fridays, 9am to 5pm.

This service is only available for all PRUShield policyholders. Please check for your eligibility via PRUServices.

Important information

The information is accurate as at 30 August 2024 unless otherwise indicated.