Payments with Prudential

If you have an internet or mobile banking account, you can make a payment by scanning our PayNow QR code.

• Log in to iPay with your NRIC and Date of Birth
• Key in the One Time Password sent to your registered mobile number with Prudential
• Select "Make One Time Payment"
• Select your desired Policy Number(s) and verify the payment amount
• Click "Next"
• Verify the payment details in the confirmation page and select PayNow as the payment method
• Click to agree with the Terms and Conditions
• Once done, click "Proceed with Payment"
• iPay will redirect you to the QR code page
• Scan the QR code with your banking app to complete the payment, OR you can save the QR code for payment later
  
  

Note: The QR code expires after 2 hours. Do ensure that you make your payment before that.

Make a One-time Payment

You may make payment via Credit card by logging in to iPay

• Log in to iPay with your NRIC and Date of Birth
• Key in the One Time Password sent to your registered mobile number with Prudential
• Select "Make One Time Payment"
• Select your desired Policy Number(s) and verify the payment amount
• Click Next to proceed with the payment journey
• Verify the payment details on the confirmation page and select Visa/Master as the payment method
• Click to agree with the Terms and Conditions
• Once done, click Proceed with Payment
• iPay will redirect you to the payment gateway
• Input your Credit Card details and click "Finish"
  
  

Note: Some banks will send a One Time Password for authentication.

AXS Station, via AXS m-Station or AXS e-Station

You may make payment at any AXS Station, via AXS m-Station or AXS e-Station.

• Select Prudential Assurance as the Billing Organisation
• Select the Payment Type
• Input the Policy Number, NRIC number of Policyowner, Contact Number and the exact premium amount

Bill Payment

You may make payment via Internet Banking Bill Payment Services with UOB and DBS/POSB.

• Login to your UOB or DBS/POSB iBanking
• Select Prudential Assurance as the billing organisation under the bill payment tab
• Input the Policy Number(s) and Amount(s)
   

Your request will be processed within 1 working day.
 

FAST Transfer

You may make a FAST Transfer or Fund Transfer to Prudential's SCB Account by keying in the following details:

Note:

1. Please ensure that you indicate the policy number in your transfer. We will not be able to process payments without policy numbers and such payments may be refunded.
2. If you would like to pay for more than one policy, please make payment for each policy individually. Do not combine payments into one transfer as the system will only process one policy number per transaction.
3. Click here for a step-by-step guide

SGD Transfer

You may make payment via Telegraphic Transfer to our Standard Chartered Bank account.

• For SGD transfer, kindly refer to the following information:

Note:

1. In your transfer, kindly indicate "Please pay beneficiary in full"
2. All bank charges are to be borne by the payer
   
   

USD Transfer

You may make payment via Telegraphic Transfer to our Standard Chartered Bank account.

• For USD transfer, kindly refer to the following information:

Note:

1. In your transfer, kindly indicate "Please pay beneficiary in full"
2. All bank charges are to be borne by the payer
3. Click here for a step-by-step guide

PayNow – Our Default Payment Mode to You

Receive your policy payments and proceeds, including refunds, claims and withdrawals, quickly and conveniently with PayNow.

All payments will be credited to you to a bank account linked to your PayNow NRIC/FIN, unless you have an existing recurring direct credit or other payment arrangement in place.

To successfully receive payments, you will need to register for PayNow with your bank and link it to your NRIC or FIN. Here’s how:

• Log in to your bank’s internet or mobile banking account
• Sign up for PayNow
• Link your PayNow to your NRIC/FIN
  
  

As payments can only be made to policy owners, we are not able to transfer to you if your PayNow is linked only to your mobile number. Please ensure your PayNow is linked to your NRIC/FIN to avoid delays in receiving your payments.

What if I don’t have PayNow?

If you do not currently have internet banking with your bank or have not signed up for PayNow, we encourage you to do so. With PayNow, you can receive faster and more reliable payments.
 

You may also choose to sign up for Direct Credit, where payments are credited directly into your bank account.

Please note that payments are only made via PayNow, Direct Credit or USD cheque (for USD-denominated policies). Keep your mailing address up to date. You can log in to PRUServices to review your latest personal details.

Receiving payments via PayNow (NRIC/FIN)

To receive payments via PayNow, please ensure you are registered with your bank using your NRIC or FIN.

Important to note:

• This service is only applicable if your Singapore NRIC/FIN is reflected in our policy records
• It is available for payouts in SGD only
• It is not applicable for PayNow linked to a mobile number or UEN
• It applies only where there is no existing direct credit arrangement
  
  

Terms and conditions for the receipt of funds via PayNow apply.

Transactions eligible for PayNow payouts

Payouts via PayNow are available for the following transactions:

PRUShield Claims Payouts
PRUShield Foreigner Hospitalisation (FH)
PRUShield Inpatient (PI)
PRUShield Outpatient (PO)
PRUShield Overseas Hospitalisation (OH)
PRUShield Pre & Post hospitalisation (PP)

Life Insurance Claims Payouts (Non-PRUShield)
Accident & Hospitalisation (A&H)
Critical Illness (CI)
Death (DH)
Female Benefit (FB)
Male Benefit (MB)
Terminal Illness (TI)
Total Permanent Disability (TPD)
Unemployment (UC)

Refunds
Amend From Inception (AFI) refund
Cancel From Inception (CFI) refund
Other new applications-related refund
Not Taken Up (NTU) refund

Servicing your policies
(Withdrawals) Advance Premium Deposit withdrawal
(Withdrawals) Cash Benefit withdrawal
(Withdrawals) Cash Bonus withdrawal
(Withdrawals) Partial withdrawal (Investment-Linked Plan)
Policy loan
Surrender of policy
Termination of policy
Excess premium refund
Annuity payment
Maturity

Regular policy payouts
Dividend option payout
Fund distribution payment
Lifestyle benefit

How to sign up for PayNow NRIC/FIN

To register for PayNow using your NRIC/FIN, log in to your bank’s internet or mobile banking account to sign up for this service.

For more information and step-by-step guidance, please contact your bank or refer to the links below:

POSB: https://www.dbs.com.sg/personal/deposits/pay-with-ease/paynow
OCBC: https://www.ocbc.com/personal-banking/digital-banking/paynow
Standard Chartered: https://www.sc.com/sg/bank-with-us/paynow/
UOB: http://uob.com.sg/paynow
Bank of China: http://www.bankofchina.com/sg/custserv/cs6/201804/t20180426_12102708.html
Citi: https://www.citibank.com.sg/gcb/otherservices/payments-transfers.htm
HSBC: https://www.hsbc.com.sg/ways-to-bank/transfers/paynow/
ICBC: http://v.icbc.com.cn/userfiles/Resources/ICBC/haiwai/Singapore/download/2018/Paynow_en.pdf
Maybank: https://www.maybank2u.com.sg/en/personal/payments/local/fund-transfers/paynow.page

Direct Credit

You may choose to receive payments directly into your bank account, in Singapore or overseas. Please complete the Payment Instruction form and submit it to us together with a copy of your bank book or bank account statement, showing the account holder’s name and account number.

For overseas remittances or bank drafts, any exchange rate differences and administrative charges will be borne by the policyholder(s), trustee(s) or assignee.

Telegraphic Transfer and Bank Draft

You may also choose to receive payments via telegraphic transfer or bank draft. Please note that the following fixed charges apply:

PayNow via NRIC/FIN is our default payment mode for Singapore Dollar (SGD) payments. Alternatively, you may choose to receive payments directly into your bank account.

To do so, please submit a duly completed Payment Instruction Form with a wet-ink signature.

You may download the form from our website under:
Claims & Services > Form Library > Payment Instruction Form

or you may request for the Payment Instruction Form via Adobesign by Contacting Us or requesting from your Financial Representative.

Do note, we no longer issue SGD Corporate cheques for policy payments. USD cheques (for USD-denominated policies) remain available as a payment mode.

Keep your mailing address up to date. You can log in to PRUServices to review your latest personal details.