Our online Pre-Authorisation service streamlines your healthcare planning, ensuring your pre-planned hospital stays and surgeries align with your policy benefits, giving you assurance on what you can claim against your policy.
Simply submit details of your upcoming treatment, surgery or day-surgery online to enjoy a secure and predictable claims experience.
Embark on your healthcare journey with confidence, knowing your medical claims are pre-approved before you even set foot in the hospital or undergo day surgery.
Navigate your medical expenses with clarity. We meticulously review your doctor's and healthcare institution's charges, ensuring they align with the latest benchmarks.
Trust in our holistic assessment of your claim eligibility. We consider every detail of your medical information against the terms of your PRUShield policy, providing a thorough and fair evaluation of what is claimable.
Step 1: Login to PRUServices
You can log in using your Email Address and password or use Singpass to log in.
Step 2: Navigate to the "Claims" tab and select "Request Pre-Authorisation". You will be directed to the Pre- Authorisation Portal where you will be prompted to enter your Date of Birth and NRIC.
Step 3: Click "New Request".
Step 4: Complete the Pre-Authorisation Portal Request Form by filling in all the required details, including the doctor's email address, then click "Submit".
Step 5: To verify your submission, click "Back to homepage".
Step 6: Upon successful submission, your new Pre-Authorisation Request will be displayed on the homepage for your easy tracking. A notification email will be sent to you and your doctor.
Step 1
Patient to complete the consent form.
Step 2
The treating doctor or clinic is to complete the Pre-Authorisation form.
Step 3
The clinic is to email both completed forms & other supporting documents to pre.auth@prudential.com.sg.
Step 4
Prudential will review and either approve or decline the Pre-Authorisation Request.
Step 5
Upon approval, Prudential will issue a Pre-Authorisation Cert with approved fees to the Hospital, Day Surgery Centre or EP Specialist.
Pre-Authorisation is a convenient way to request pre-approval for your upcoming hospital stay or day surgery. This service is provided at the sole discretion of Prudential and is not contractual nor obligatory. The acceptance of the Pre-Authorisation Certificate is at the discretion of the treating Healthcare Institution.
Pre-Authorisation service is available for non-emergency hospitalisation or day surgery at private hospitals and day surgery centres.
Pre-Authorisation is not applicable for the scenario(s) below:
No, a Pre-Authorisation is not required if you are admitted through the Accident & Emergency department.
You may submit your request no earlier than six (6) weeks and at least five (5) working days before your planned admission or day surgery.
The processing time is up to 3 working days from the date we receive the completed Pre-Authorisation form and all supporting documents. If further clarification is required, we may take longer to review your request.
No, you can only submit a new Pre-Authorisation request after the pending request has been finalised/cancelled.
Yes, you may log in to the Pre-Authorisation portal to amend details such as your doctor's email address. Please note that every amendment would require additional time for us to review the request.
You may approach the hospital’s Patient Liaison Centre to enquire about the acceptance of the Pre-Authorisation request. The acceptance of the Pre-Authorisation certificate is at the discretion of the treating Healthcare Institution.
No, all Pre-Authorisation requests should be submitted online via PRUServices. Alternatively, you may opt for a manual submission via email.
Upon approval of your Pre-Authorization request, we will issue a Certificate of Pre-Authorisation for your medical diagnosis, treatment data and planned procedures. Please note that any changes or discrepancies to the information provided during the Pre-Authorisation process without our knowledge and prior approval will invalidate the request.
Yes, you may log in to the Pre-Authorisation portal to make an amendment. Please note that every amendment would require additional time for us to review the request.
Requests may be rejected due to policy exclusions, outstanding premiums, or inadequate medical information that is necessary for us to assess the Pre-Authorisation request.
If your request has been declined and you would like to share further information for us to re-consider your request, you may submit it to us via pre.auth@prudential.com.sg .
Pre-Authorisation approval does not waive the need for a deposit and/or upfront payment, as individual Healthcare institutions may request these based on their standard operating process. The acceptance of the Pre-Authorisation request and its Certificate is at the discretion of the treating Healthcare Institution.
Hospitals may require a deposit at their discretion.
Policyholders who apply for Pre-Authorisation at the PPC hospital/day surgery centre's Business Office can enjoy cashless services. These services are subject to the terms and conditions of the PRUShield riders.
Our operating hours are Monday to Friday, from 9:00 am to 5:30 pm. We are closed on weekends and public holidays.
The turnaround time for our email replies is up to 3 business days, depending on the complexity of the enquiries and the Pre-Authorisation request. We seek your understanding that some replies may take longer than the typical 3 business days.
You may contact us at pre.auth@prudential.com.sg. We will respond within 1-3 business days. To avoid further delay in processing your Pre-Authorisation request, please include your Pre-Authorisation documents in your email when reporting the issue.
The Patient Consent Form & Pre-Authorisation Form are the mandatory documents for manual submissions. These should be supplemented with additional medical reports, if any.
No, if you qualify for an eLOG from a Healthcare Institution, a Pre-Authorisation request is not required.
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