Announcement: Our Customer Service Centre and Cashier at Marina One will be closed at 3.30pm on 22 November 2019 (Friday) for a company event. We will resume operation on 25 November 2019 (Monday).

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Health Insurance Plans

Be protected against unforeseen medical expenses and rising healthcare costs with our suite of PRUShield and Supplementary plans.

Important Notice for New Customers Joining from 8 March 2018

Please note that there are conditions attached to the purchase of any of the below riders between 8 March 2018 and 31 March 2019.

  • PRUExtra Premier
  • PRUExtra Premier Saver
  • PRUExtra Premier Lite
  • PRUExtra Plus
  • PRUExtra Plus Lite

From 1 April 2021, customers must transition to an alternative rider with features that meet the new guidelines set by the Ministry of Health. According to guidelines from the Ministry of Health, from 1 April 2019, all new IP riders will need to include a minimum of 5 per cent co-payment on bills relating to hospitalisation, outpatient treatments or day surgery. In addition, to protect customers against large bills, the new riders will incorporate a co-payment cap. The co-payment cap can be set at S$3,000 or more in each policy year for treatments at the insurer’s panel providers1.

Details of the new rider plans will be communicated to customers approximately two months before the change is implemented on their first policy renewal starting from 1 April 2021.

Should you have questions about your plan, please do not hesitate to speak to your Prudential Financial Consultant. You can also call our PruCustomer Line at 1800 333 0 333 (Monday – Friday, 8.30am to 5.30pm) or email us at Prushield@prudential.com.sg.

1For Prudential, panel providers are all Singapore Public Hospitals. We reserve the right to update the list of panel providers from time to time.

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