Customer Forms


List of Customer Forms

Reinstatement Application
Investment Linked Policy & Non-Investment Linked Policy Online Download
PRUShield Policy / PRUExtra Policy Online Download
Premium Payment Method
Policy Alteration
Payment Frequency Download
Payment Method Online Download
Advance Premium Payment (up to 2 years) Online Download
Maturity Payout Option Online Download
CashBack/Cash Benefit Start Period Online Download
Regular Benefits Payout Option Online Download
Fund Distribution Option Online Download
Portfolio Solutions Online Download
Declaration for Change in Smoker Status Online Download
Increase in Sum Assured Online Download
Conversion to Paid Up Online Download
Reduction in Sum Assured Online Download
Reduction in Premium Online Download
Cancellation in Supplementary Benefits Online Download
Termination of Policy (non-PRUShield)

If you’re considering terminating your policy, it’s important to explore your options and make an informed decision.

Please note that the termination application is applicable only to policies with no cash value. You can check if your policy has a cash value via PRUaccess or refer to your policy documents.

For more information on exploring your options, please visit Keeping Your Policy | Prudential Singapore.
Download
Termination of Policy (PRUShield / PRUExtra) Download
Plan Downgrade (PRUShield / PRUExtra)
Refer to PRUaccess > Account OVERVIEW Tab > PRUShield Downgrade
Note: Read the Product Summary of the plan chosen for the benefits and features.
Download
Change of Life Assured Download
Withdrawal / Policy Loan
Application for Cash Benefit Withdrawal Online Download
Application for Policy Loan Online Download
Application for Partial Withdrawal  Online Download
Application for Cash Bonus / PRUAsset Withdrawal  Online Download
Update of Personal Particulars
Update of Address Online Download
Update of Marketing Consent Online Download
Update of Contact Details Online Download
Update of Particulars  Download
Change in Occupation  Online Download
Fund Switch / Premium Redirection
Application for Fund Switch / Premium Redirection Online Download
Payment History

For the following historical / acknowledgement statements, a service fee would be charged as follows:

Service Fee (per policy, per statement)
Historical Statements Current to 1 year >1-5 years >5-10 years More than 10 years
Premium Payment / Acknowledgement / Total Premium Paid No Charge $25.20 $50.40 $75.60
All types of Loans
Advance Premium Deposit
Other Transactions
Printing of Statements & Policy Details $10 per statement / details printout
*Amount Shown Inclusive of GST

 

Kindly complete the form and make a payment via AXS – kiosk, * m-Station (mobile app) and ** e-Station (online). We do not accept any other modes of payment.

* m-Station: Click Bills – Select Insurance – Scroll down and select Prudential – Select Service Fee and proceed to make the payment.

** e-Station: Kindly log on to http://www.axs.com.sg/ – Click on consumers – On your left panel, click on Pay My Bills now – On your left panel again, Click Bills – Select Insurance – Scroll down and select Prudential – Select Service Fee and proceed to make the payment.

Please complete the form and submit together with payment.

Payment Instructions Form
Bank Draft / Telegraphic Transfer / Direct Credit Download
Application for HPS Exemption Form
For further information on the HPS Exemption process, kindly click on this link Download
Trust & Revocable Nomination

Before you make a nomination or create a trust or change or revoke them under the Insurance Act, please ensure that you have read and understood the information provided in Your Guide to Nomination of Insurance Nominees 2015 (NOB Guide).

Form 1 [Trust Nomination] Download
Form 2 [Revocation of Trust Nomination] Download
Form 3 [Appointment or Revocation of Appointment of Trustee of Policy Moneys] Download
Form 4 [Revocable Nomination form] Online Download
Form 5 [Revocation of Revocable Nomination] Download
Form 6 [Notice of Revocation of Revocable Nomination] Download
Other Trust Nomination
Juvenile & Educational Trust Download
Supplemental Deed for Juvenile & Educational Trust – for changes on Sec73 Trust Nomination or Juvenile & Educational Trust Nomination Download
Assignment of Policy

Before you assign your policy, please ensure that you have read and understood the information provided in our FAQ.

 

Notice of Assignment for assignment between individual and/or bank/society/charitable organization/ business entity Download
Notice of Assignment between Joint Assignees (both natural persons), and Business Entity Download
Deed of Absolute Assignment (Single assignor to Single assignee, both natural persons) Download
Deed of Absolute Assignment (Single Assignor to Joint Assignees, all natural persons) Download
Deed of Absolute Assignment (Joint Assignors to Single Assignee, all natural persons) Download
Deed of Absolute Assignment (Joint Assignors to Joint Assignees, all natural persons) Download
CRS Self Certification Form
Update of Tax Residence Status for Individual Download
Update of Tax Residence Status for Entity Download

 

FATCA Forms for Entity
Form W-8BEN-E Download
Form W-8ECI Download
Form W-8EXP Download
Form W-8IMY Download
Form W-9 Download
FATCA Forms for Individual
Form W-9 Download
Form W-8BEN Download
Business Reply Envelope
Business Reply Envelope Download

 

When you have completed the above Policy Changes Form, mail it back to us at:

Prudential Assurance Company Singapore (Pte) Limited

Robinson Road P.O.Box 492

Singapore 900942

Need to Surrender your Policy?

If you’re considering surrendering your policy, it’s important to explore your options and make an informed decision.

Please note that the surrender application is applicable only to policies with cash value. You can check if your policy has a cash value via PRUaccess or refer to your policy documents.

For more information on exploring your options, please visit Keeping Your Policy | Prudential Singapore.

Next Steps