Customer Forms

For the following historical / acknowledgement statements, a service fee would be charged as follows:

Kindly complete the form and make a payment via AXS – kiosk, * m-Station (mobile app) and ** e-Station (online). We do not accept any other modes of payment.

* m-Station: Click Bills – Select Insurance – Scroll down and select Prudential – Select Service Fee and proceed to make the payment.

** e-Station: Kindly log on to http://www.axs.com.sg/ – Click on consumers – On your left panel, click on Pay My Bills now – On your left panel again, Click Bills – Select Insurance – Scroll down and select Prudential – Select Service Fee and proceed to make the payment.

Please complete the form and submit together with payment.

Before you make a nomination or create a trust or change or revoke them under the Insurance Act, please ensure that you have read and understood the information provided in the Life Insurance Association (LIA) Singapore’s Your Guide to the Nomination of Insurance Nominees (NOB Guide).

Before you assign your policy, please ensure that you have read and understood the information provided under Assignment of Policy in Understanding life insurance.

When you have completed the above Policy Changes Form, mail it back to us at:

Prudential Assurance Company Singapore (Pte) Limited

Privy Box No. 920427

Singapore 929292

If you’re considering surrendering your policy, it’s important to explore your options and make an informed decision.

Please note that the surrender application is applicable only to policies with cash value. You can check if your policy has a cash value via our Prudential Singapore app or PRUServices (web) or refer to your policy documents.

For more information on exploring your options, please visit Keeping Your Policy | Prudential Singapore.