Let’s Chat!
Integrating with our PRUchat, our existing online customer chatbot, Live Chat is designed to enhance the service experience for our customers.
Policyholders can continue to obtain their answers to commonly asked questions via PRUchat. For enquiries that are not addressed by PRUchat, policyholders will be connected to our Live Chat service.
We encourage everyone to tap on these online self-help services for a faster and seamless experience.
Always Within Reach
Reach out for support from anywhere! Whether you are at home, at work, or on the move.
Get Answers, Fast
Get real-time* responses to your questions.
*Live chat hours: Mondays - Fridays, 9am - 5pm, excluding public holidays
*Live chat hours: Mondays - Fridays, 9am - 5pm, excluding public holidays
Connect With Us
Prefer chatting over calling? One more channel for you to connect with us.
#The images have been generated by an artificial intelligence model. Prudential does not assume any responsibility or liability for the use, accuracy, appropriateness, or interpretation of the image(s) and/or content generated.