IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

IMPORTANT NOTICE : For more information on COVID-19 related reliefs please click here.

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

PRUSecurity


Latest Security Alerts

Fraudulent SMS From “Prudential Finance”

Date: 2 February 2021

We have been notified of an SMS Scam where an unknown third party had sent SMSes using the name ‘Prudential Finance’ and offered unsecured loans. This incident happened on 24 December 2020.
We wish to clarify that Prudential is not related to ‘Prudential Finance’ and we do not issue any unsecured loans and customers who received the SMS are advised to ignore it and not contact the numbers listed.

Should you receive any suspicious SMS from Prudential in the future, please do not hesitate to contact your Financial Consultant or call us at PRUCustomer Line at 1800-333-0-333.

Helpful Information

WHAT ARE LOAN SCAMS?

SMSes or WhatsApp messages that are sent by scammers disguised as licensed banks / financial providers offering loan services to random users. As part of these scams, scammers may ask for users personal information like Singpass details, NRIC, bank account numbers and mobile numbers. Interested parties are then told to transfer money as a deposit before the loan can be disbursed to them. After making the transfer, users find that the scammers are no longer contactable and end up being victims to these loan scams.

Avoid responding to or contacting the numbers in such SMSes.