Latest Security Alerts
Scam Attempts via SMS
Date: 28 January 2022
Recently, there have been successful fraud attempts involving SMS Spoofing, where scammers targeted bank customers, sending them SMSes that looked legitimate but contained links to fake or spoof websites. These websites may look similar to the original websites in an attempt to phish customer’s login IDs, passwords and OTP (one-time-pin).
We would like to advise customers to be careful whenever clicking on a hyperlink, whether in an SMS, email, social media message or social media post. Always check the authenticity of the website before entering any login details or personal details.
How to check the authenticity and security of a website
- You can verify if the website address is accurate by inspecting the address. Important: Our official websites contain “prudential.com.sg” while a scammer may mimic our websites and use fake URLs such as “prudentail.com.sg” or “prudentia1.com.sg”
- You can click on the lock button in the address bar to verify that the Certificate is still valid (checking the Issuer, validity period etc)
- Prudential Singapore Website Address: prudential.com.sg
- PRUAccess (Customer Portal) Website Address: pruaccess.prudential.com.sg/pruaccess_sg/login.jsp
- iPay Website Address for Premium Payment: ipay.prudential.com.sg/ipay/login2.do
Should you receive any suspicious SMS from Prudential or come across any websites that are trying to spoof Prudential websites, please do not hesitate to contact your Financial Consultant or call us at PRUCustomer Line at 1800-333-0-333.
Fraudulent SMS From “Prudential Finance”
Date: 2 February 2021
We have been notified of an SMS Scam where an unknown third party had sent SMSes using the name ‘Prudential Finance’ and offered unsecured loans. This incident happened on 24 December 2020.
We wish to clarify that Prudential is not related to ‘Prudential Finance’ and we do not issue any unsecured loans and customers who received the SMS are advised to ignore it and not contact the numbers listed.
Should you receive any suspicious SMS from Prudential in the future, please do not hesitate to contact your Financial Consultant or call us at PRUCustomer Line at 1800-333-0-333.
WHAT ARE LOAN SCAMS?
SMSes or WhatsApp messages that are sent by scammers disguised as licensed banks / financial providers offering loan services to random users. As part of these scams, scammers may ask for users personal information like Singpass details, NRIC, bank account numbers and mobile numbers. Interested parties are then told to transfer money as a deposit before the loan can be disbursed to them. After making the transfer, users find that the scammers are no longer contactable and end up being victims to these loan scams.
Avoid responding to or contacting the numbers in such SMSes.