Our Claims Promise
A Prudential policy protects you and your family during life’s difficult moments. We strive to pay your claim as quickly as possible and with compassion and care. We make it simple and easy, and only ask for necessary information.
How We Deliver
Our ApproachOur claim process is simple and transparent. Our staff and agents are professionally trained to support you in a personal and friendly manner.
When you make a claimWe assess and pay each genuine claim promptly. We only ask for relevant information and give you updates on your claims progress when you need them. We explain our decisions simply and clearly.
TimelinessDepending on the type of claim, on average, we take between 5 to 15 working days* to complete the following processes
- Acknowledgment receipt of your claim for manual submissions. Claims submitted digitally will receive an instant acknowledgement.
- Inform you if we need additional documents.
- Inform you of the claim decision, after receiving all required documents.