How to Pay

You may choose to automate your premium payment by direct debit from your bank account or credit card.

iPay

Enrol for Recurring Payment

What is iPay?

iPay is an online payment portal for you to make payments for your policies with Prudential. To login, you will need to ensure your mobile number is updated with us in order to receive a one-time password (OTP) successfully. Click here to access iPay.

To set up a recurring payment for your regular premium policies in Singapore dollars, you may enrol in iPay. Your options are:

GIRO Enrolment

Log in to iPay
Select Giro Enrolment [Only applicable for GIRO payment from DBS/POSB accounts]
Select your desired Policy Number(s)
Click to agree and acknowledge the important notes and terms and conditions, then proceed to enrol
iPay will redirect you to the DBS iBanking website. Please proceed to log in with your banking User ID and password
Enter the OTP sent from the bank to complete the transaction

Credit Card Enrolment

Log in to iPay
Select Credit card Enrolment [Only applicable for Visa/Master credit cards]
Select your desired Policy Number(s)
Click to agree and acknowledge the terms and conditions, then proceed to enrol
iPay will redirect you to the credit card payment page. Please proceed to enter your credit card details
Enter the OTP sent from the bank to complete the transaction

Make a One-time Payment

To make payment for your regular premium policies in Singapore dollars, you may make payment in iPay. Your options are:

PayNow

Log in to iPay
Select Make payment via iPay
Select your desired Policy Number(s) and verify the payment amount
Select PayNow as the payment method
Payment details and a QR code will be generated
Separately, login in to your banking app
Scan the QR code or upload a screenshot of the QR code using the ‘Scan and Pay’ function in your banking app
Ensure the merchant’s name is (PRUDENTIAL ASSURANCE COMPANY (S) PTE LTD) and payment amount is correct
Proceed to confirm the payment

eNets

Log in to iPay
Select Make payment via iPay
Select your desired Policy Number(s) and verify the payment amount
Select eNets as the payment method
iPay will redirect you to the eNets payment gateway
Select a bank and log in with your banking User ID and password
Enter the OTP sent from bank to complete the transaction

Credit Card

Log in to iPay
Select Make payment via iPay
Select your desired Policy Number(s) and verify the payment amount
Select Credit card as the payment method
iPay will redirect you to credit card payment page. Please proceed to enter your credit card details
Enter the OTP sent from bank to complete the transaction

GIRO

Apply online

To set up a recurring payment for your regular premium policies in Singapore dollars, you may enrol for GIRO using these services. Please note that we can only accept GIRO payment from DBS/POSB accounts at this moment. Your options are:

PRUAccess

Login to your PRUAccess account
Select your desired Policy Number
Select Change payment method to GIRO
Proceed to enrol

iPay

Log in to iPay
Select Giro Enrolment [Only applicable for GIRO payment from DBS/POSB accounts]
Select your desired Policy Number(s)
Click to agree and acknowledge the important notes and terms and conditions, then proceed to enrol
iPay will redirect you to the DBS iBanking website. Please proceed to log in with your banking User ID and password
Enter the OTP sent from the bank to complete the transaction

DBS/POSB iBanking

The GIRO instruction will be activated within 5 working days

Login to your DBS iBanking
Select add a new GIRO arrangement
Select Prudential Assurance as the billing organisation
Input your Policy Number as the billing reference number

Hardcopy Application

You may set up a GIRO arrangement by submitting a hardcopy form.

Download and submit the Application for Premium Payment by Interbank GIRO Form

Please ensure that your signature matches that of your bank account records to avoid any delays or application rejection. The application process will take 3 to 5 weeks.

Credit Card

Apply Online

To set up a recurring payment for your regular premium policies in Singapore dollars, you may enrol a Credit card. Your options are:

PRUAccess

Login to your PRUAccess account
Select your desired Policy Number
Select E-Transaction for this policy
Select Change Payment Method to Credit Card
Proceed to enrol

iPay

Log in to iPay
Select Credit card Enrolment

Select your desired policy number(s)

Click to agree and acknowledge the terms and conditions, then proceed to enrol

iPay will redirect you to the credit card payment page. Please proceed to enter your credit card details

Enter the OTP sent from the bank to complete the transaction

Make a One-time Payment

You may make payment via Credit card by logging to iPay

Log in to iPay
Select Make payment via iPay
Select your desired Policy Number(s) and verify the payment amount
Select Credit card as the payment method
iPay will redirect you to credit card payment page. Please proceed to enter your credit card details
Enter the OTP sent from bank to complete the transaction

PayNow

If you have an internet or mobile banking account, you can make a payment by scanning our PayNow QR code.

How to generate a QR Code

Login to iPay and select Make Payment
Select the policies you wish to pay for and verify the payment amount
Select PayNow as the payment method, and a QR Code will be generated. This QR code is valid for 2 hours. You can scan it directly or save a screenshot of the QR Code.

How to pay using the QR Code

Login to your banking app
Select the Scan and Pay function
Scan the QR Code or upload a screenshot of the QR Code
Check that the merchant name is PRUDENTIAL ASSURANCE COMPANY (S) PTE LTD and payment amount is accurate before confirming the payment.

AXS

AXS Station, via AXS m-Station or AXS e-Station

You may make payment at any AXS Station, via AXS m-Station or AXS e-Station.

Select Prudential Assurance as the Billing Organisation
Select the Payment Type
Input the Policy Number, NRIC number of Policyowner, Contact Number and the exact premium amount

Internet Banking

Bill Payment

You may make payment via Internet Banking Bill Payment Services with UOB and DBS/POSB.

Login to your UOB or DBS/POSB iBanking
Select Prudential Assurance as the billing organisation under the bill payment tab
Input the Policy Number(s) and Amount(s)

FAST Transfer

You may make a FAST Transfer or Fund Transfer to Prudential's SCB Account by keying in the following details:

Recipient’s Name:		Prudential Assurance
Recipient’s Bank:		Standard Chartered Bank
Recipient’s Account Number:		01-0519296-1
Enter policy number followed by contact number in the field provided by your bank.		12345678 9XXXXXXX [Policy Number] [Contact Number]
Bank	Field Name
DBS/POSB:	Add comments for recipient
OCBC:	Add Description / Payment Description
Citibank:	Message
UOB:	My Initials
SCB:	Description

Note:

Please ensure that you indicate the policy number in your transfer. We will not be able to process payments without policy numbers and such payments may be refunded.
If you would like to pay for more than one policy, please make payment for each policy individually. Do not combine payments into one transfer as the system will only process one policy number per transaction.

Telegraphic Transfer

SGD Transfer

You may make payment via Telegraphic Transfer to our Standard Chartered Bank account.

For SGD transfer, kindly refer to the following information:

Beneficiary:	Prudential Assurance Company Singapore (Pte) Limited
Beneficiary Bank:	Standard Chartered Bank
Beneficiary Bank Account Number:	01-0519296-1
Beneficiary Bank Address:	8 Marina Boulevard #27-01, Marina Bay Financial Centre, Singapore 018981.
Beneficiary Bank SWIFT Code:	SCBLSG22XXX
Comments/Reference field for Recipient:	12345678 [Policy Number] 9XXXXXXX [Contact Number]

Note:

In your transfer, kindly indicate "Please pay beneficiary in full"
All bank charges are to be borne by the payer

USD Transfer

You may make payment via Telegraphic Transfer to our Standard Chartered Bank account.

For USD transfer, kindly refer to the following information:

Beneficiary:	Prudential Assurance Company Singapore (Pte) Limited
Beneficiary Bank:	Standard Chartered Bank
Beneficiary Bank Account Number:	01-7410596-7
Beneficiary Bank Address:	8 Marina Boulevard #27-01, Marina Bay Financial Centre, Singapore 018981.
Beneficiary Bank SWIFT Code:	SCBLSG22XXX
Intermediary Bank:	Standard Chartered Bank New York
Intermediary Bank SWIFT Code:	SCBLUS33XXX
Intermediary Bank Country:	United States
Comments/Reference field for Recipient:	12345678 [Policy Number] 9XXXXXXX [Contact Number]

Note:

In your transfer, kindly indicate "Please pay beneficiary in full"
All bank charges are to be borne by the payer

Cheque

SGD Policy

For policies in SGD, you may issue a cheque made payable to "Prudential Assurance Company (S) P/L".

Note: Kindly indicate your Policy Number, Contact Number and the description of your payment (e.g. Premium, APL, APL Interest) at the back of the cheque.

USD Policy

For policies in USD, you may issue a cheque made payable to "PACS - USD".

Note: Kindly indicate your Policy Number, Contact Number and the description of your payment (e.g. Premium, APL, APL Interest) at the back of the cheque.