At Prudential, we are fully committed to treating our customers fairly in respect of product development, sales and advisory services as well as customer communications.
As a customer of Prudential, you can be assured that we will endeavor to provide you with:
- Comprehensive explanation on the plans and products proposed to you, so as to enable you to understand their features, benefits, and risks, terms and conditions, and your commitment - before you make your purchase decision;
- Recommendations that are based on your unique financial needs and circumstances - and an analysis of your requirements;
- Regular communications and updates from us so that you are kept informed of developments that affect your policy;
- A commitment to listen to your feedback and respond to your concerns in a fair and timely manner.
Enquiries and Feedback
You can reach our Customer Service Representatives at 1800 333 0333 from Monday to Friday (excluding Public Holidays) or via email at firstname.lastname@example.org.
For customer complaint received relating to our products and services, we will provide a written acknowledgement within 2 business days. Your complaint will be reviewed by our Customer Resolution team independently, where they may contact you if further clarifications are needed. We will provide a written response within 20 business days and inform you should we require more time for review. Thereafter, provide you with an interim update every 14 business days.
If you believe that your concerns have not been addressed despite our best efforts, you may contact the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for additional assistance. You may find out more details at www.fidrec.com.sg.