We're going digital

Faster, timelier, smarter service at your fingertips

At Prudential, we are constantly innovating to enable sustainable living for everyone. Through our actions, and with your support, we aim to bring a positive impact to our social, environmental and economic environment, today and for future generations to come.

Changes To The Way You’ll Receive Your Letters

In 2020, we are progressively digitising our letters, so you can receive important information about your policy digitally and in a timelier manner, while helping to save some trees.

For customers below 60 years old, we will begin sending out letters and notices such as premium notices, renewal notices, pay-out letters and more, digitally instead of via mail, starting from July 2020 onwards. Be sure to ensure your mobile number with Prudential is updated, so you can continue to receive alerts when there is a letter for you. To change your mobile number, please fill out and submit this form to us.

Customers who are 60 years old and above will continue receiving hardcopy letters.

The above correspondence arrangement will apply to all your policies.

Prefer hardcopy letters? 

If you wish to continue receiving hardcopy letters, you can change your preference in three easy steps:

Step 1: Login to PRUaccess

Step 2: Under “Online Transactions”, select “Correspondence Settings on the left of the page

Step 3: Click Edit imageto update your preferences

Are you on PRUaccess?

Logon to PRUaccess, your online customer portal for an easy way to access your policies and request for updates on your policies with us.

If you do not have a PRUaccess account, you can register here in just a few minutes. It is the simplest way to transact and keep track of your insurance.