At Prudential, we are constantly innovating to enable sustainable living for everyone. Through our actions, and with your support, we aim to bring a positive impact to our social, environmental and economic environment, today and for future generations to come.
Changes To The Way You’ll Receive Your Letters
In 2020, we are progressively digitising our letters, so you can receive important information about your policy digitally and in a timelier manner, while helping to save some trees.
How Does it Work?
When there is a letter for you, we'll send an SMS to your mobile number
Click on the link in the SMS and login to our online portal : PRUaccess
View your letters and notices online, anywhere, anytime. 24/7.
For customers below 60 years old, we will begin sending out letters and notices such as premium notices, renewal notices, pay-out letters and more, digitally instead of via mail, starting from July 2020 onwards. Be sure to ensure your mobile number with Prudential is updated, so you can continue to receive alerts when there is a letter for you. To change your mobile number, please fill out and submit this form to us.
Customers who are 60 years old and above will continue receiving hardcopy letters.
The above correspondence arrangement will apply to all your policies.
Prefer hardcopy letters?
If you wish to continue receiving hardcopy letters, you can change your preference in three easy steps:
Step 1: Login to PRUaccess
Step 2: Under “Online Transactions”, select “Correspondence Settings” on the left of the page
Step 3: Click Edit 
to update your preferences
Are you on PRUaccess?
Logon to PRUaccess, your online customer portal for an easy way to access your policies and request for updates on your policies with us.
Login easily with SingPass Login
Access your Policy Information Get details of your fund, surrender value and more
Access your Correspondences Including statements, renewal notices and other letters
new!Request to Reinstate your Policy
new!Change your Payment mode or Sign up for GIRO GIRO sign up is only available for DBS/POSB
Update your Personal Details Such as your email or mailing address
If you do not have a PRUaccess account, you can register here in just a few minutes. It is the simplest way to transact and keep track of your insurance.