Health Protection | Medical

General Practitioner (GP)

All PRUShield policyholders can enjoy partner consultation rates at participating on-site GP clinics.
Access GP clinics

After logging in to PRUaccess, select your PRUShield policy number, and then click on ‘Access GP Clinics/ Teleconsultation’.

Select a healthcare provider

Doctor Anywhere (DA)’s Adept Health GP Clinics offer PRUShield policyholders access to affordable, quality care. Enjoy a preferential consultation rate of S$13 (excl. GST) for on-site GP visits. In addition, you can also access teleconsultations, home-based and in-clinic health screenings, and vaccinations through DA’s easy-to-use app. Find a trusted GP near you and enjoy seamless care anytime, anywhere.

Key Benefits

On-site GP Consultation
All PRUShield customers can enjoy affordable on-site consultations at a partner rate of S$13 (excl. GST).*

* Additional night/weekend charges may apply for some clinics.
Islandwide Access
Access over 400 GP clinics at partner rates with convenient locations near your home or office.
Connected Care
Get referred to PRUPanel Connect specialists directly from your GP visit (if required), ensuring your care journey stays within panel for smoother claims and connected care.
Note

DA Adept Health GP clinics will only extend the S$13 consultation panel rate (excluding GST) to all PRUShield customers upon presentation of the DA e-card via DA mobile app.

How customers can retrieve their e-card and access GP clinics:

New User: Existing DA User:

All PRUShield customers can visit on-site GP and enjoy partner consultation rate at S$13 (excl. GST).


Step 1:
Log in to PRUaccess, select your PRUShield policy number, and click ‘Access GP Clinics/ Teleconsultation’.


Step 2:
Sign up with Doctor Anywhere (DA) and create an account with them, using your first and last name, email and a new password.


Step 3:
After completing your registration, a pop-up will appear showing a QR code and the message “Your Registration is Completed.”. Scan the QR code to download the DA app onto your mobile device.


Step 4:
Log in to the DA app with the same email address (as per registration) and password. You can view your DA e-card by clicking on the “PRUShield ” button under the “Membership & Health Plan” section.


Step 5:
To find a GP panel clinic:

  • On the home screen-> click “GP Panel Clinics” under “Panel Clinics Nearby”, or
  • Click into “PRUShield” -> below the e-card, under “Health Plan Coverage”, click on “GP Panel Clinics”

For existing DA user who have previously sign up with email and password.


Step 1:
You will need to email DA at support@doctoranywhere.com, providing the following information:

  1. Full name
  2. Date of birth
  3. NRIC/Passport number registered in the DA app
  4. PRUShield policy number

Step 2:
You will receive a confirmation email from Doctor Anywhere SG , informing you that you have successfully enrolled under the PRUShield membership.


Step 3:
You can now view your DA e-card by clicking on the “PRUShield ” button under the “Membership & Health Plan” section.


Step 4:
To find a GP panel clinic:

  • On the home screen-> tap “GP Panel Clinics” under “Panel Clinic Nearby”, or
  • Click into “PRUShield” -> below the e-card, under “Health Plan Coverage”, click on “GP Panel Clinics”

Note: In order to enjoy the $13 (excl. GST) consultation partner rate, you will need to present the DA e-card at the GP clinics and pay via the in-app DA Pay wallet.

Frequently Asked Questions

Who is eligible to enjoy the S$13 (excl. GST) on-site GP consultation rate?

All existing PRUShield policyholders are eligible. To enjoy the partner rate please log in to PRUaccess, select your PRUShield policy number, and click on ‘Access GP Clinics/ Teleconsultation’.

I already have a DA account — how do I link it to my PRUShield policy?

You will need to email DA at support@doctoranywhere.com, providing the following information:

  1. Full name
  2. Date of birth
  3. NRIC/Passport number registered in the DA app
  4. Prudential policy number
Do I need to show any proof of my PRUShield policy at the clinic?

You will be required to show your DA e-card on your DA app.

How do I access my DA e-card?
  1. Log in to your DA app using the same email address (as per registration) and password.
  2. Scroll to the Membership & Health Plan section.
  3. Click on the “PRUShield” button to access your e-card.
What should I do when I arrive at the clinic?

Before your visit, please ensure you have the Doctor Anywhere (DA) app downloaded and ready. Refer to the steps above on how to download the app and register as a PRUShield policy holder.

When you visit a panel clinic for your GP consultation:

  1. Register with your Identification Card or SingPass at the counter.
  2. Inform the clinic staff that you are a PRUShield policyholder and present your membership e-card (found under “Membership & Health Plan” → “PRUShield”) to enjoy the panel rate.
  3. After your consultation, the clinic staff will inform you of the payable amount.
  4. Top up your DA Wallet by clicking the wallet icon at the top right corner of the homepage.
  5. Scan the clinic’s QR code and make payment via your DA Wallet.
What should I bring for my visit?

Make sure to have your DA e-card ready to show at the clinic. You will also need to present your identity card if SingPass is not available.

Can I walk into any panel clinic, or do I need to make an appointment?

Yes, you can walk into any participating DA Adept Health GP clinic found on the panel GP clinic locator in the DA app. However, we recommend checking the clinic’s operating hours and calling ahead to check queue status to avoid waiting time.

Do I still get the S$13 rate if I do not wish to use DA Pay?

No, the discounted S$13 rate is only applicable if payment is made through the DA Pay platform.

What is DA Pay?

DA Pay is a secure electronic payment platform by DA Adept Health that enables cashless and efficient processing of medical claims.

How do I know if a clinic accepts DA Pay?

You can check via the DA app by tapping on “View Panel Clinic.” All clinics listed there accept DA Pay as a payment method.

Is medication included in the consultation rate?

No. The S$13 (excluding GST) rate covers the consultation only. Medication, tests, or additional services will be charged separately.

Is there a limit to how many times I can enjoy the S$13 consultation rate?

No, there is no limit.

Are there separate rates for night or weekend consultations?

Night/weekend charges may vary by clinic. We recommend contacting your preferred clinic directly to confirm any additional charges before visiting.

Are follow-up consultations also at S$13?

Yes, the same rate applies for first-time and follow-up consultations.

Will my GP refer me to a PRUPanel specialist directly?

Yes. If your GP determines you need specialist care, they will issue a referral letter. The clinic will then notify Doctor Anywhere to book a Prudential panel specialist under PRUPanel Connect (PPC) via https://www.prudential.com.sg/ppc-specialists. Alternatively, you may email the DA team at appt@doctoranywhere.com or contact them via the “Get Referral Support” button on the DA app.

Will my medical records be shared between the GP and Prudential?

No. Your medical records remain confidential between you and the clinic.

Can I let someone else use my e-card?

No. Your DA e-card is strictly personal and can only be used by the insured individual named on the policy. Clinics will verify your identity using your NRIC or SingPass.

Who can I contact if I have issues with the DA app or DA Pay?

You can call the DA customer support at +65 3158 4622 (8.00am – 11.59pm daily) or email support@doctoranywhere.com