IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

IMPORTANT NOTICE: Prudential announced the roll out of PRUCare Package to provide cash benefits for those quarantined or hospitalised due to the COVID-19, as well as aid for SMEs whose businesses are affected by the disease. Find out more

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

IMPORTANT NOTICE : As of 25 August 2020, we have updated our Privacy Notice which is available at our corporate website. Find out more here.

PRUPanel Connect Terms & Conditions

  1. Facilitation of an appointment booking at participating PRUPanel Connect hospitals and specialists is not an admission of claim.All claims will be subject to assessment as per the terms of the policy contract.
  2. Appointments to see a specialist at a public hospital can only be booked as a private patient and will not be eligible for subsidised treatments as per MOH regulations.
  3. Facilitation of appointment booking is on a best effort basis. If your selected specialist is unavailable, an appointment may only be possible with an alternative specialist in the same field.
  4. Only selected specialists participate in the PRUPanel Connect Programme. Employment of a doctor at a participating PRUPanel Connect hospitals does not automatically include the doctor as part of our PRUPanel Connect Programme.
  5. Cashless pre and post hospitalization benefits are only available at Raffles Hospital.
  6. Pre hospitalization cashless benefits only apply if the policyholder is admitted for day surgery or as an inpatient within the next 14 calendar days after the appointment with the selected specialist.Costs for consultations/ procedures done in clinic without subsequent day surgery or inpatient treatments will need to be borne by the policyholder.
  7. Post hospitalization cashless benefits at Raffles Hospital apply to dressings, consultations, physiotherapy performed at a Hospital or Specialist clinic and diagnostic and laboratory tests services and medicines consumed within 365 days following the discharge from hospital or day surgery for the same injury or illness as the hospitalisation claim.
  8. The enhanced letter of guarantee (LOG) is only applicable to policyholders who are entitled to eLOG.For more information on eLOG, you may refer to
  9. Cashless medical services at Raffles Hospital are only applicable to policyholders who are entitled to eLog.
  10. For policyholders who qualify for e-LOG, the enhanced LOG amount at Raffles Hospital and Mount Alvernia Hospital is SGD $30,000.00.
  11. Complimentary taxi vouchers/ hospital parking coupons are only issued once for each event of day surgery or inpatient admission at our participating PRUPanel Connect private hospitals.This benefit does not apply for pregnancy and childbirth except for day surgery or inpatient admission due to complications covered under the PRUShield “Pregnancy Complications benefit”.
  12. Complimentary parking coupon for Raffles Hospital is valid for a single exit, 24 hours from time of entry.Carpark charges in excess of the 24 hours will have to be borne by the policyholder.
  13. Complimentary parking coupon for Mount Alvernia Hospital is valid for multiple entry/ exit up till 23:59 on the day of activation of the parking coupon.
  14. There will be no reissuance due to loss of complimentary taxi vouchers/ hospital parking coupons.
  15. The list of participating PRUPanel Connect hospitals and specialists are subject to change. You may refer to for the updated list.
  16. Discount vouchers issued by Raffles Hospital and Mount Alvernia Hospital are subject to the terms and conditions set out by the individual hospitals.
  17. Prudential may at any time at its absolute discretion, without prior notice may vary, supplement, amend, modify any of these terms and conditions.
  18. Failure by Prudential to exercise any of its rights or remedies under these terms and conditions does not constitute a waiver of that right or remedy.
  19. These terms and conditions shall be governed by Singapore law.