Health Protection | Medical

Chronic Care Management Programme

Helping our PRUPanel Connect policyholders live well by striving towards an integrated and sustainable healthcare journey.
 

The Chronic Care Management Programme (CCMP) was launched by Prudential Singapore with the intention of improving the level of care for chronic conditions and reducing medical costs for our PRUPanel Connect policyholders. With 1 In 4 Singaporeans aged 40 years and above having at least 1 chronic health condition (e.g., diabetes, high blood pressure, high cholesterol)* the need for accessible and affordable care has become increasingly important. The CCMP currently consists of Diabetes Care Programme (DCP). Under the Health Promotion Board’s Chronic Disease Management Programme, eligible policyholders have the option to partially claim expenses incurred on the Diabetes Care Programme from MediSave.

*Source: Health Promotion Board website

REQUEST FOR BLOOD SUGAR TEST APPOINTMENT
 
PRUPanel Connect

Who is eligible for the Chronic Care Management Programme?

Prudential has launched the Diabetes Care Programme in partnership with Raffles Medical Group. Check your eligibility here

Diabetes Care Programme

Aims to protect the health of our customers through early detection

Key Benefits of Diabetes Care Programme

A 6-month programme covering various health assessments, GP consultations, diabetes counselling and standard medications

 

How much does the programme cost?

 

Blood Sugar Test, Blood Pressure* and Body Mass Index (BMI)* Assessment
Payment : S$0.00 nett
 
This test involves a pinprick on the finger to extract a small drop of blood. This is used to measure your blood sugar level. Should your Blood Sugar Test result appear elevated, you may then decide to proceed with the Diabetes Entry Screening Test.

*If your blood pressure or BMI exceeds the normal range, the nurse will refer you to a GP for further follow-up as appropriate.

Diabetes Entry Screening Test
Payment : S$15.00 nett
 
HbA1c is a blood test to diagnose Diabetes, conducted at your preferred clinic. Test result will be available at the same clinic within 2 working days (excluding public holidays and weekends)

REQUEST FOR BLOOD SUGAR TEST APPOINTMENT   Fasting from midnight before the appointment is mandatory to yield more reliable results

FAQs

What is Prudential’s Chronic Care Management Programme (CCMP)?

The Chronic Care Management Programme (CCMP) was launched by Prudential Singapore with the intention of improving the level of care for chronic conditions and reducing medical costs for our PRUPanel Connect policyholders. With 1 In 4 Singaporeans aged 40 years and above having at least 1 chronic health condition (e.g., diabetes, high blood pressure, high cholesterol)*, the need for accessible and affordable care has become increasingly important. The CCMP currently consists of Diabetes Care Programme (DCP).

*Source: Health Promotion Board website

How does Prudential's Diabetes Care Programme (DCP) work?

The Diabetes Care Programme (DCP) was launched by Prudential Singapore in partnership with Raffles Medical Group, in line with Ministry of Health guidelines. The DCP seeks to aid in early detection of pre-diabetes or diabetes and provides an integrated and sustainable healthcare journey for our policyholders. ​It is a 6-month programme covering various health assessments, GP consultations, diabetes counselling and standard medications. With early intervention, Diabetes can be managed with appropriate medical treatment and lifestyle changes. All PRUPanel Connect policyholders who are Singapore Citizens, Permanent Residents and Foreigners are eligible for the DCP. Singapore Citizens and Permanent Residents have the option to partially claim expenses incurred on the Diabetes Care Programme from their MediSave account. Co-payment is applicable for policyholders using MediSave funding and subject to MediSave approval. Moreover, Singapore Citizens are also eligible for additional subsidy for this programme. ​

Will Prudential have access to any of my medical reports obtained under the Diabetes Care Programme?

All medical reports of policyholders obtained under the Diabetes Care Programme are confidential and Raffles Medical Group will not be sharing the policyholder’s medical information or test reports with Prudential.

Who is eligible for the Diabetes Care Programme?

The Diabetes Care Programme (DCP) is offered exclusively to PRUPanel Connect (PPC) policyholders (PRUExtra Premier, PRUExtra Premier CoPay or PRUExtra Preferred CoPay policies). PPC policyholders with elevated Blood Sugar Test and Diabetes Entry Screening Test (HbA1C) results will be eligible for the DCP.

Policyholders who have been previously diagnosed with Diabetes and are undergoing treatment with a GP will not be eligible as they would already be on existing medication prescribed by their attending physician. The DCP can only be utilised once and policyholders who have previously participated in DCP will not be eligible to re-enrol.

Am I eligible for the Diabetes Care Programme (DCP)? When will I be offered the DCP?

Step 1: Visit the PRUPanel Connect website using this link www.prudential.com.sg/ppc-validate to check your eligibility for DCP

Step 2: Upon successful eligibility check, click on the red button ‘Request for Blood Sugar Test Appointment’. Click continue after disclaimer and book your appointment through the Raffles Medical Group portal

Step 3: In case your Blood Sugar Test results are elevated, you may decide to proceed with the Diabetes Entry Screening Test (HbA1c) at a subsidised cost of S$15.00 nett

Step 4: Collect your Diabetes Entry Screening Test result within 2 working days from the same clinic. A dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP to you

What happens if my blood pressure and/ or body mass index (BMI) readings are high but my blood sugar test is normal?

If your blood pressure or BMI exceeds the normal range, the nurse will refer you to a GP for further follow-up as appropriate.

What are the benefits of the Diabetes Care Programme?
  • Easy claims process through MediSave applicable for Singapore Citizens and Permanent Residents only, subject to their annual limits
  • Dedicated patient care team to track and guide you throughout the care journey
  • Face-to-Face GP Consultations with access to an extensive Raffles Medical's network of 33 clinics islandwide
  • Receive diabetes counselling with professional nutritional guidance on how to manage your blood sugar level
  • Comprehensive tests and screenings, inclusive of foot and eye screenings and GP consultations
  • Standard Medication will be included during the course of your care programme

  • In addition, PRUPanel Connect policyholders will be entitled to a 10% discount on non-standard medications.

    What can I expect from the Diabetes Care Programme?

    During your first appointment for the blood sugar test at the clinic, blood pressure* and body mass index (BMI)* measurements will also be conducted. The Blood Sugar test is conducted by a pinprick on the finger to extract a small drop of blood. This is used to measure your blood sugar level.

    *If your blood pressure or BMI exceeds the normal range, the nurse will refer you to a GP for further follow-up as appropriate.

    Should your Blood Sugar Test result appears elevated, you will be offered a Diabetes Entry Screening Test (HbA1c) at S$15.00 nett. HbA1c is a blood test to diagnose Diabetes, conducted at your preferred clinic. Test result will be available at the same clinic within 2 working days (excluding public holidays and weekends). Fasting from midnight before the appointment is mandatory to yield more reliable results. Depending on the result of the blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly.

    The 6-month DCP includes a pre-consultation and 3 GP consultations with standard medications and a primary care network team to track and guide your progress.

    During the pre-consultation, an electrocardiogram (ECG), blood and urine tests will be provided before you attend your first diabetic counselling session. The test results will be reviewed by the GP during the first consultation.

    Each GP consultation will include a capillary blood glucose test and a two-month supply of standard medications. However, during the second GP consultation, you will undergo additional eye and foot screens.

    On the third GP consultation, you will be advised on future treatment options and provided with a diabetic counselling session. A final two-months' supply of standard medication will be provided to you and this will conclude the 6-month DCP.

    Do I need to fast prior to my appointment?

    Fasting from midnight before the appointment date is mandatory, to yield more reliable results. If you are taking regular medications, please continue to take them as prescribed, but only with water.

    Can I change my appointment details after submitting my booking?

    To change your appointment details, you may call the Raffles Medical Hotline number at 6311 1111.

    Where are the Raffles Medical clinics located and their screening timing?

    Screening Timing: 9.00am to 10.00am (Monday - Friday)


    Clinc Location
    1 Raffles Medical - Anchorpoint
    370 Alexandra Road #B1-41 Anchorpoint
    Singapore 159953
    2 Raffles Medical - Ang Mo Kio
    Blk 722 Ang Mo Kio Avenue 8 #01-2825
    Singapore 560722
    3 Raffles Medical - Bedok North Blk 203
    Blk 203 Bedok North Street 1, #01-467
    Singapore 460203
    4 Raffles Medical - Bishan
    Blk 283 Bishan Street 22, #01-177
    Singapore 570283
    5 Raffles Medical - Causeway Point
    1 Woodlands Square #05-20 Causeway Point
    Singapore 738099
    6 Raffles Medical - Changi City Point
    5 Changi Business Park Central 1, Changi City Point, #B1-55/56
    Singapore 486038
    7 Raffles Medical - Clementi
    Blk 446 Clementi, #01-189
    Ave 3 Singapore 120446
    8 Raffles Medical - Compass One
    1 Sengkang Square, #04-09, Compass One
    Singapore 545078
    9 Raffles Medical - Eastpoint Mall
    3 Simei Street 6 Eastpoint Mall, #02-27
    Singapore 528833
    10 Raffles Medical - HarbourFront Centre
    1 Maritime Square #03-56 HarbourFront Centre
    Singapore 099253
    11 Raffles Medical - Hillion Mall
    17 Petir Road #02-07/08 Hillion Mall
    Singapore 678278
    12 Raffles Medical - Hougang Central
    Blk 809 Hougang Central, #01-180
    Singapore 530809
    13 Raffles Medical - Joo Chiat
    471 Joo Chiat Road
    Singapore 427680
    14 Raffles Medical - Jurong East
    Blk 131 Jurong Gateway Road, #01-267
    Singapore 600131
    15 Raffles Medical - Jurong Point
    1 Jurong West Central 2, #B1A -19D, Jurong Point Shopping Centre
    Singapore 648886
    16 Raffles Medical - Lot 1 Shoppers’ Mall
    21 Choa Chu Kang Ave 4, #B1-07A,
    Singapore 689812
    17 Raffles Medical - Marina Bay Financial Centre
    12 Marina Boulevard #17-05, Marina Bay Financial Centre Tower 3
    Singapore 018982
    18 Raffles Medical - Marina Square
    6 Raffles Boulevard, #01-212 Marina Square
    Singapore 039594
    19 Raffles Medical - NEX
    23 Serangoon Central, #B2-01, NEX
    Singapore 556083
    20 Raffles Medical - Northpoint
    Northpoint City (North Wing) 930 Yishun Avenue 2 #03-35
    Singapore 769098
    21 Raffles Medical - Raffles City
    252 North Bridge Road #02-17 Raffles City Shopping Centre
    Singapore 179103
    22 Raffles Medical - Raffles Holland V
    Level 5, 118 Holland Avenue
    Singapore 278997
    23 Raffles Medical - Raffles Hospital
    585 North Bridge Road #02-00
    Singapore 188770
    24 Raffles Medical - Raffles Place
    50 Raffles Place, #01-02A Singapore Land Tower
    Singapore 048623
    25 Raffles Medical - Rivervale Mall
    11, Rivervale Crescent, #02-17 Rivervale Mall
    Singapore 545082
    26 Raffles Medical - Sembawang Way
    Sembawang Way, #01-06 Block 355A
    Singapore 750355
    27 Raffles Medical - Shaw Centre Orchard
    1 Scotts Road, #04-09 to 14, Shaw Centre
    Singapore 228208
    28 Raffles Medical - Siglap
    55 Siglap Road, #02-11/12 Siglap Centre
    Singapore 455871
    29 Raffles Medical - Tampines 1
    #03-28, Tampines 1, 10 Tampines Central 1
    Singapore 529536
    30 Raffles Medical - Terminal 3
    Singapore Changi Airport 65 Airport Boulevard B2-01
    Singapore 819663
    31 Raffles Medical - Waterway Point
    83, Punggol Central, #02-29 Waterway Point
    Singapore 828761
    32 Raffles Medical - Whitesands
    1 Pasir Ris Central Street 3, #04-19 White Sands
    Singapore 518457
    33 Raffles Medical - Yew Tee Point
    21 Choa Chu Kang North 6, #01-02 Yew Tee Point
    Singapore 689578
    How do I schedule the face-to-face GP consultations for the Diabetes Care Programme?

    The first GP consultation will be arranged upon collection of the ECG, HbA1c, Lipid and Kidney blood test results. Thereafter, at the end of each GP consultation, the clinic nurse will assist you to book your next appointment.

    What happens if I miss my medication?

    You may call the Raffles Medical Hotline number at 6311 1111 for the appropriate medical advice.

    Who do I contact for support if I encounter any issues or have any enquiries on the Diabetes Care Programme?

    You may email Raffles Medical at pcnenquiries@rafflesmedical.com or call the Raffles Medical Hotline number at 6311 1111 from Mondays to Fridays, 9am to 5pm

    Will I receive any confirmation SMS from Raffles Medical upon submission of appointment booking?

    You will receive two SMS* which will be sent to you upon confirmation of your appointment at your preferred Raffles Medical Clinic.

    *SMS will be sent to you 2 calendar weeks before and 2 days before your appointment date with instructions to fast.

    Can I extend this service to my family members and friends?

    This service is only available for eligible PRUPanel Connect policyholders. Please check for your eligibility using this link: www.prudential.com.sg/ppc-validate

    Can I walk into any of the Raffles Medical clinics for the Diabetes Care Programme?

    Unfortunately, walk-in appointments are not available for the Diabetes Care Programme. To better manage waiting times for our policyholders, an online appointment must be made via the Prudential website.

    Can I use MediSave for the DCP?

    Yes, you can use MediSave for the DCP. MediSave benefits are applicable only for Singapore citizens and Permanent Residents, subject to MediSave approval, where co-payment is required. The clinic staff at Raffles Medical will assist you with the filing of the MediSave claim.

    Please note that Singapore citizens are also eligible for additional subsidy for the DCP. Singapore citizens and Permanent Residents who are not using MediSave as well as Foreigners will need to make full payment during the pre-consultation.

    If you have more questions about your MediSave claim for DCP, please contact Raffles Medical at pcnenquiries@rafflesmedical.com

    Do I need to pay for the DCP?

    In case your initial Blood Sugar Test result is elevated and you decide to proceed with the Diabetes Entry Screening Test (HbA1c), an upfront payment of S$15.00 nett is payable at the clinic. After the Diabetes Entry Screening Test, a dedicated nurse under the Primary Care Network team will offer to enroll you into the DCP and explain the fee structure in detail.

    The cost of DCP for Singapore citizens is S$350.00 nett. As Singapore permanent residents and foreigners do not receive any government subsidies, the cost will be S$500.00 nett.

    Can I use my MediSave to pay for my parent’s DCP?

    Yes, you may use your MediSave to pay for your parents or your other dependents’ DCP incurred at the Raffles Medical clinics. Please approach the Raffles Medical clinic for more details on the eligibility criteria and the application process.

    Important Information

    Notes

    The information is accurate as at 28 June 2022 unless otherwise indicated.