Chronic Care Management Programme

The Chronic Care Management Programme (CCMP) was launched by Prudential Singapore with the intention of improving the level of care for chronic conditions and reducing medical costs for our PRUPanel Connect policyholders. With 1 In 4 Singaporeans aged 40 years and above having at least 1 chronic health condition (e.g., diabetes, high blood pressure, high cholesterol)*, the need for accessible and affordable care has become increasingly important. The CCMP currently consists of Diabetes Care Programme (DCP).

The Diabetes Care Programme (DCP) was launched by Prudential Singapore in partnership with Raffles Medical Group, in line with Ministry of Health guidelines. The DCP seeks to aid in early detection of pre-diabetes or diabetes and provides an integrated and sustainable healthcare journey for our policyholders. ​It is a 6-month programme covering various health assessments, GP consultations, diabetes counselling and standard medications. With early intervention, Diabetes can be managed with appropriate medical treatment and lifestyle changes. All PRUPanel Connect policyholders who are Singapore Citizens, Permanent Residents and Foreigners are eligible for the DCP. Singapore Citizens and Permanent Residents have the option to partially claim expenses incurred on the Diabetes Care Programme from their MediSave account. Co-payment is applicable for policyholders using MediSave funding and subject to MediSave approval. Moreover, Singapore Citizens are also eligible for additional subsidy for this programme. ​

All medical reports of policyholders obtained under the Diabetes Care Programme are confidential and Raffles Medical Group will not be sharing the policyholder’s medical information or test reports with Prudential.

The Diabetes Care Programme (DCP) is offered exclusively to PRUPanel Connect (PPC) policyholders (PRUExtra Premier, PRUExtra Premier CoPay or PRUExtra Preferred CoPay policies). PPC policyholders with elevated Blood Sugar Test and Diabetes Entry Screening Test (HbA1C) results will be eligible for the DCP.

Policyholders who have been previously diagnosed with Diabetes and are undergoing treatment with a GP will not be eligible as they would already be on existing medication prescribed by their attending physician. The DCP can only be utilised once and policyholders who have previously participated in DCP will not be eligible to re-enrol.

Step 1: Visit the PRUPanel Connect website using this link www.prudential.com.sg/ppc-validate to check your eligibility for DCP

Step 2: Upon successful eligibility check, click on the red button ‘Request for Blood Sugar Test Appointment’. Click continue after disclaimer and book your appointment through the Raffles Medical Group portal

Step 3: In case your Blood Sugar Test results are elevated, you may decide to proceed with the Diabetes Entry Screening Test (HbA1c) at a subsidised cost of S$15.00 nett

Step 4: Collect your Diabetes Entry Screening Test result within 2 working days from the same clinic. A dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP to you

If your blood pressure or BMI exceeds the normal range, the nurse will refer you to a GP for further follow-up as appropriate.

In addition, PRUPanel Connect policyholders will be entitled to a 10% discount on non-standard medications.

During your first appointment for the blood sugar test at the clinic, blood pressure* and body mass index (BMI)* measurements will also be conducted. The Blood Sugar test is conducted by a pinprick on the finger to extract a small drop of blood. This is used to measure your blood sugar level.

*If your blood pressure or BMI exceeds the normal range, the nurse will refer you to a GP for further follow-up as appropriate.

Should your Blood Sugar Test result appears elevated, you will be offered a Diabetes Entry Screening Test (HbA1c) at S$15.00 nett. HbA1c is a blood test to diagnose Diabetes, conducted at your preferred clinic. Test result will be available at the same clinic within 2 working days (excluding public holidays and weekends). Fasting from midnight before the appointment is mandatory to yield more reliable results. Depending on the result of the blood test, a dedicated nurse under the Primary Care Network team will discuss the results with you and offer the DCP accordingly.

The 6-month DCP includes a pre-consultation and 3 GP consultations with standard medications and a primary care network team to track and guide your progress.

During the pre-consultation, an electrocardiogram (ECG), blood and urine tests will be provided before you attend your first diabetic counselling session. The test results will be reviewed by the GP during the first consultation.

Each GP consultation will include a capillary blood glucose test and a two-month supply of standard medications. However, during the second GP consultation, you will undergo additional eye and foot screens.

On the third GP consultation, you will be advised on future treatment options and provided with a diabetic counselling session. A final two-months' supply of standard medication will be provided to you and this will conclude the 6-month DCP.

Fasting from midnight before the appointment date is mandatory, to yield more reliable results. If you are taking regular medications, please continue to take them as prescribed, but only with water.

To change your appointment details, you may call the Raffles Medical Hotline number at 6311 1111.

Screening Timing: 9.00am to 10.00am (Monday - Friday)

The first GP consultation will be arranged upon collection of the ECG, HbA1c, Lipid and Kidney blood test results. Thereafter, at the end of each GP consultation, the clinic nurse will assist you to book your next appointment.

You may call the Raffles Medical Hotline number at 6311 1111 for the appropriate medical advice.

You may email Raffles Medical at pcnenquiries@rafflesmedical.com or call the Raffles Medical Hotline number at 6311 1111 from Mondays to Fridays, 9am to 5pm

You will receive two SMS* which will be sent to you upon confirmation of your appointment at your preferred Raffles Medical Clinic.

*SMS will be sent to you 2 calendar weeks before and 2 days before your appointment date with instructions to fast.

This service is only available for eligible PRUPanel Connect policyholders. Please check for your eligibility using this link: www.prudential.com.sg/ppc-validate

Unfortunately, walk-in appointments are not available for the Diabetes Care Programme. To better manage waiting times for our policyholders, an online appointment must be made via the Prudential website.

Yes, you can use MediSave for the DCP. MediSave benefits are applicable only for Singapore citizens and Permanent Residents, subject to MediSave approval, where co-payment is required. The clinic staff at Raffles Medical will assist you with the filing of the MediSave claim.

Please note that Singapore citizens are also eligible for additional subsidy for the DCP. Singapore citizens and Permanent Residents who are not using MediSave as well as Foreigners will need to make full payment during the pre-consultation.

If you have more questions about your MediSave claim for DCP, please contact Raffles Medical at pcnenquiries@rafflesmedical.com

In case your initial Blood Sugar Test result is elevated and you decide to proceed with the Diabetes Entry Screening Test (HbA1c), an upfront payment of S$15.00 nett is payable at the clinic. After the Diabetes Entry Screening Test, a dedicated nurse under the Primary Care Network team will offer to enroll you into the DCP and explain the fee structure in detail.

The cost of DCP for Singapore citizens is S$350.00 nett. As Singapore permanent residents and foreigners do not receive any government subsidies, the cost will be S$500.00 nett.

Yes, you may use your MediSave to pay for your parents or your other dependents’ DCP incurred at the Raffles Medical clinics. Please approach the Raffles Medical clinic for more details on the eligibility criteria and the application process.

The information is accurate as at 28 June 2022 unless otherwise indicated.