IMPORTANT NOTICE: Our Prudential Customer Service Centre on the 1st Floor of Marina One, East Tower will be opened by appointment only, from 2 June 2020. To ensure your safety, we have put safe management measures in place. For more information on COVID-19 relief measures please click here.

LIA Critical Illnesses (CI) Framework 2019 : In accordance to LIA Critical Illness (CI) Framework 2019, Prudential Singapore’s policies purchased from 26 August 2020 will adhere to the updated list of critical illnesses definitions. For more information, speak to your Prudential Financial Consultant today.

PRUACCESS: In accordance with PDPC's Advisory Guidelines on the PDPA for NRIC and other National Identification numbers, we will no longer be using NRIC/passport numbers/FIN for login purposes from 1 Aug 2019. If you have yet to create a user ID, please click here.

Changes to the way you’ll receive your letters: From Aug-20, we'll begin sending letters such as payment and renewal notices, payout letters and more, digitally instead of via mail. Eligible customers will receive an SMS whenever there is an e-letter for you. For more info, please click here.

IMPORTANT NOTICE : As of 25 August 2020, we have updated our Privacy Notice which is available at our corporate website. Find out more here.

Important Notice for all PRUShield Customers

1. MediShield Life Benefits Changes and Premium Adjustment

  • Effective 1 March 2021, the benefits for MediShield Life (MSHL) will be enhanced.
  • MediShield Life premiums will see an increase in tandem with rising medical costs.
  • To help Singaporeans and PRs manage the change, a COVID-19 Subsidy for MSHL premiums will be introduced to partially offset premium increases for the first 2 years.

Please refer to this infographic for a quick summary of the MediShield Life Benefits Changes and Premium Adjustment. You may also refer to the Ministry of Health announcement for details.

Impact on PRUShield total premiums

Singapore Citizens and Permanent Residents (SC/PR) - Integrated Shield Plan

As an Integrated Shield plan's premium comprises of MediShield Life and a private insurance portion, while there will be no changes to the premiums for the PRUShield (private insurance) component, there will be an increase in total premiums for PRUShield plan(s).

Click here for the lastest premium table.

Foreigners (FR) - Non-integrated Shield plan

Foreigners' PRUShield plans are considered Non-Integrated Shield plans.

However, as Foreigners’ premiums are rated against SC/PR’s premiums, the premiums payable by Foreigners will need to be re-rated to align to the SC/PR’s premiums.

Click here for the latest premium table.

Other PRUShield Changes

Effective March 2021, there will be 2 alignments for the PRUShield suite between foreigner and SC/PR plans.

Refer to this infographic for a quick summary

Frequently Asked Questions

2. Industry-wide Transition to Co-Pay Integrated Shield Plan Riders

In 2018, the Ministry of Health announced guidelines for policyholders to co-pay a minimum of 5% on medical claims made from their Integrated Shield Plan (IP) riders, to help address rising healthcare and health insurance costs in Singapore.

In line with these guidelines and to ensure that we can continue to sustainably provide affordable coverage to our customers, the following changes will take effect on 1 April 2021

Impact on Transition cohort (8 March 2018 – 31 March 2019)

Those who purchased a plan from 8 March 2018 to 31 March 2019 will transition to riders with co-payment starting 1 April 2021.

With the new co-payment riders, you will need to make a minimum of 5% co-payment on bills relating to hospitalisation, outpatient treatments or day surgery. If treatments are sought from our preferred healthcare providers, this co-payment will be capped at S$3,000, to protect you against large bills.

You will also enjoy an average of 3% - 15% premium savings on your riders, depending on which rider you have.

Impact on riders purchased before 8 March 2018

Those who purchased riders before 8 March 2018, Health Insurance Task Force (HITF) recommended that insurers incorporate suitable claims-cost control measures as well.

PRUExtra Premier Saver Rider will transition to PRUExtra Premier Lite

Customers who have the PRUExtra Premier Saver rider will transition to the PRUExtra Premier Lite rider which requires customers to make a co-payment for private and public hospital claims.

With the co-payment feature, customers will enjoy an average of 12% premium savings.

Introduction of Claims-Based Pricing for PRUExtra Plus

To align with recommendations from the HITF, we will be introducing a simplified claims-based pricing structure for PRUExtra Plus. Under the claims-based pricing structure, customers who do not make a claim in the policy year will receive a PRUWell Reward (discount on your Standard Level premiums) in the following year, while customers with a claim will see an increase in their premiums in the following year. With the implementation of the simplified claims-based pricing structure from 1 April 2021, the coverage for PRUExtra Plus purchased before 8 March 2018 will remain the same (i.e. full coverage, with no co-payment)

For more information on the Claims Based Pricing please click here.

For more information on the transition changes and the benefits, please visit our FAQ.

Frequently Asked Questions