PRUSafe COVIDCover – Frequently Asked Questions
PRUSafe COVIDCover can be applied through the Pulse by Prudential app via its e-store, PRUShoppe. To download the app, access the Apple App Store or Android Play Store here (https://onepulse.page.link/MJta) and create a login.
The plan is available to all Singapore Citizens, Permanent Residents, or Foreigners with valid passes who are 18 years old or above. You will need to have your SingPass login details to sign up.
It is limited to the first 100,000 sign-ups or up to 31 July 2021, whichever event happens first.
Daily Hospital Cash
If the life assured is hospitalised for medical intervention directly due to the side effects caused by the COVID-19 vaccination within 7 days from the date the life assured received the dose of the COVID-19 vaccine, we pay a Daily Hospital Cash benefit of $100 per day of hospitalisation subject to a maximum of 14 days for each COVID-19 vaccination dosage.Note: Day of hospitalisation means a period of 24 hours of hospitalisation. The first day of hospitalisation starts at the time of admission to the hospital and each subsequent day of hospitalisation starts 24 hours after the end of the previous day of hospitalisation. The day of discharge is considered as a day of hospitalisation if the time of discharge of the life assured from the hospital is more than 12 hours from the later of:
- the time of admission to the hospital; or
- the end of the previous day of hospitalisation.
Hospitalisation excludes short stay ward, Accident & Emergency ward and day surgery.
The COVID-19 vaccination needs to be authorised by the Singapore Health Sciences Authority and administered on the recommendation of a Registered Medical Practitioner. The side effects of COVID-19 vaccinations must also be diagnosed in Singapore by a Registered Medical Practitioner and the life assured has to be hospitalised in Singapore on the recommendation of a Registered Medical Practitioner.
Note: A Registered Medical Practitioner is any person properly qualified with a degree in western medicine to practise medicine and is licensed by the Singapore Medical Council to practise medicine within the scope of his licensing and training. This cannot be you, the life assured or a family member of either.
PRUSafe COVIDCover is a complimentary insurance plan. Hence, there is no premium payable for this policy.
PRUSafe COVIDCover will end:
- when the life assured dies; or
- on the cover end date as shown on the Pulse app (currently 31 Jan 2022)
whichever event happens first.
Please access My Policy >PRUSafe COVIDCover > Submit a claim in the Pulse by Prudential app. After filling out the form and submitting required documentation, your claims will be processed.
You must give us all the requirements within 30 days from the last day of hospitalisation or we cannot consider your claim.
Should you have any questions about your claims, please email us at pulse.ecosystem@prudential.com.sg or call us at+65 6714 3939. (Monday to Friday, 8.30 am to 5.30 pm, excluding Public Holidays).
We do not pay in any of the following circumstances:
- if the hospitalisation of the life assured is caused directly or indirectly by any cause other than the side effects due directly to the life assured’s COVID-19 vaccination;
- if the life assured is diagnosed with the side effects of COVID-19 vaccinations outside Singapore;
- if any dose of the COVID-19 vaccine is administered before the cover start date of the policy;
- if any of the COVID-19 vaccination was not authorised by the Singapore Health Sciences Authority;
- if any dose of the COVID-19 vaccine was not administered on the recommendation of a Registered Medical Practitioner; or
- if any of the COVID-19 vaccination results in the life assured being hospitalised directly due to the side effects of the COVID-19 vaccination after 7 days from the date the life assured received the dose of the COVID-19 vaccine.
A Registered Medical Practitioner is any person properly qualified with a degree in western medicine to practise medicine and is licensed by the Singapore Medical Council to practise medicine within the scope of his licensing and training. This cannot be you, the life assured or a family member of either.